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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was quick. Only complaint was the tv. It wasn’t digital and have the channels were blurry. I’m a light sleeper so the wall unit drove me crazy every time the fan turned on and off throughout the night. Continental breakfast was just packaged muffins, granola bars, or instant oatmeal packs. But I’m cheap, so it was all worth it.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We value your feedback as it will help us improve our service and facilities moving forward. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Overall, the property was fine. The remote control did not turn the TV on/off... The AC/HEAT had a horrible squeal as it shut down after a cycle. Also, Monday morning at 4:30 am a FIRE ALARM went off causing everyone to be evacuated for about 30 minutes - luckily no fire.
Business response:
Rick, thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Very convenient to my school Nicely Located Staff was were very good
Just slightly average. The parking on the back side of the hotel gets filled quickly. So if you have a late check in you probably won’t have a place to park. Then walk from the opposite side of the hotel. You have a call box to call the desk clerk to come back to the desk. So you have to wait outside while they come back.
Business response:
Danielle, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Too far The stay was ok don’t think I’ll be coming back
Business response:
Zeneta, thank you for choosing to stay at our hotel, and we are disappointed to hear you had an unpleasant experience. We wish we would have had an opportunity to make things right for you while you were here so your stay would have been enjoyable. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
The air conditioning was set to 68 degrees but would alternate between too hot and too cold. The breakfast was sad... The coffee was rough and the coffeemate in the large refillable container - was NOT coffeemate. And by the way, Granola bars are NOT breakfast unless you are hiking... It was supposed to be a non-smoking room, but it reeked of smoke.
Business response:
Rick,we appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet this goal during your visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us! Sincerely, Hotel Management
Outstanding staff👍👍👍 Great location for my needs!
Business response:
Anthony,thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
My stay It was just okay for the price. I was unhappy when my 9 year old daughter is changing the channels and I see porno. Otherwise it was just ok for one night. No breakfast - just coffee, cereal bars and package muffins.
Business response:
Thank you for being our guest. We are sorry to learn about the incident and have alerted our Housekeeping team to ensure the television is checked and reset after every guest checks out. What you experienced was an isolated incident, and we hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.3 star rating with 1,496 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.