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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Bonnie, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
コスパは高いと思います。 まあまあ良かったです。コスパは高いと思います。
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Christine, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Great staff and a very clean room. Everybody was very accommodating.
Business response:
Ronald, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were impressed with your well-maintained room and treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay
Business response:
Sharlene, thank you for your review. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Room 157 No garage can Some bugs on the bed No mirror available we change the clothes Could be better
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
Central to where we were looking. Overall it served the purpose. We were visiting Washington DC for the first time and didn't want to be in the city. Overall the room for the rate was fine.
Business response:
Thanks for the feedback. We are glad you found our location to be convenient and liked the value we offer. However, we apologize for the issue you experienced in your room and have shared your concerns with our maintenance team to ensure such instances are not repeated. We hope you will give us an opportunity to host you again and make this up to you during your future stay. Sincerely, Hotel Management
Okay Visit Room service should be everyday if you’re staying more then 1 day. I booked the Deluxe King Bed with sofa bed and couldn’t cook any meals because the hotel didn’t supply me with any cooking utensils or dinnerware utensils.
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased you were overall satisfied with your stay with us, but we are sorry for not meeting all of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Horrible layout, lazy staff The order of the rooms is nonsensical. Room 240 should come after room 238, not before room 210. Parking is inadequate near rooms. Something not working in the room? In a decent hotel, they'll bring it to you. Here? Down to the front desk. And don't count on the replacement working properly either.
Business response:
Jason, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,373 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.