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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel for my conference attendance Check in went smoothly though I was charged 9K instead of my normal one night rate so it did take extra time to straighten that out. I also had to ask for a copy of my bill and payment. The desk assistant was very nice at check in.I know pets are allowed in the hotel and that can be hard on the carpets; but they really could use an update. Lighting in the bath was not ideal for applying morning make up and the toilet was not flushing properly. There was no coffee maker or coffee in the... read more
Business response:
Pam, thank you for staying with us. We are happy to know you liked our convenient location and that you had an overall pleasant stay. However, we are sorry for the difficulties you experienced while here, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Ho... read more
Decent little room, especially for the money! Nothing horrible about this place. It's certainly bare bones, but that's fine by me. The staff was super helpful; the room was clean except for one cobweb up in the corner, but big deal. You do have to ask for dishes etc if you plan to eat or cook meals there, but they lend them for free. My only serious complaint was the awful selection of TV channels, but they have wi-fi, so you can watch other channels on your tablet if you have one. I'd definitely stay here again.
Business response:
Jennifer, thank you for evaluating to stay at Extended Stay America. We are happy to read you found us to be a good value and that you liked the service offered by our front desk staff. However, we are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve the facilities and services moving forward. It was a pleasure having you as our guest, and we hope to have the chance of welcoming you back soon. ... read more
It wasn't clean at all, bed sheet had hairs and stains
Business response:
Thank you for staying with us. Although you had an overall nice stay, we apologize for the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Satisfied It was a pleasant stay. I was there only one night
Business response:
Cecilia, thank you for sharing your experience with Extended Stay America. We are delighted to read how much you enjoyed your time here and that we met your expectations. It was a pleasure knowing your overnight stay with us was comfortable, and we hope you are already planning another trip our way. Sincerely, Hotel Management
Business response:
Reggie, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Mason, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
I liked the area. Customer service was on point. I would like to stay here again.
Business response:
Thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you had a comfortable stay. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Business response:
Joshua, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,373 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.