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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn’t told that the cleaning person would come to clean during my stay. It would have been nice to have been aware of that.
Business response:
Michelle, thank you for sharing your experience with us. We are sorry to read our service was not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping service on a weekly basis, however, this service is always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We have shared your comments with our team to ensure clear communications going forward.We hope to have the opportunity to welcome you back so... read more
Accommodating facilities Room had appealing facilities. The only thing was you advertised on paper an appealing continental breakfast and that was not what you offered
Business response:
Ruth, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was comfortable and that you enjoyed our facilities. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Excellent checkin and room was very comfortable. I would recommend this hotel to others. However, I don’t like being asked to write something beyond what I wrote.nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Business response:
Thanks for the awesome feedback. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon. Sincerely, Hotel Management
The hot water for a shower is not hot at all
Business response:
Thank you for staying at Extended Stay America. We are happy to know you had a pleasant stay. Corrective actions have been taken by our Maintenance team to make sure all the equipment in our guest room is well-maintained. Thank you again for your review, and we hope to welcome you back soon. Sincerely, Hotel Management
Ok Stay but Could have been better. Our stay was pretty good. When we first got to the hotel and checked in our NON Smoking Room smelled like the community ash tray. I went down to the front desk and the gentleman working the desk was great, he switched our room immediately. The new room was good but on the 2nd night we could smell one of our neighbors smoking pot through our bathroom.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Comfy Room was clean and comfortably warm when weather was very chilly
Business response:
Max, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you enjoyed your stay and found your room comfortable. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Mason, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Will stay again! Perfect stay. Slept like I was in my own bed, and I typically have trouble falling asleep in hotels. Hawa, the woman at the front desk, was great. Very polite and helpful.
Business response:
Drew, thank you for your wonderful review of Extended Stay America. We are delighted to read you loved the comfort our beds provide and that you were impressed with the excellent service provided by Hawa. We will be sure to share your compliments with her. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Doris, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,373 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.