This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is not bad , but is a lot of things in convinience , can't make cash payments . The are Roaches in this Place but is not as bad people are friendly . I see to many people struggling trying to rent a room , no credit card . It is sad
Business response:
Jackie, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. However, we are glad you liked our friendly staff. It was our pleasure accommodating you, and we hope t... read more
Convenient with truck parking. people trying to get money to pay for room was annoying
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret any inconvenience you had. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Quick to book a room. The hotel itself looks like it needs to be fixed up. The staff is okay.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Where to start. As soon as I entered the looby the floor looked like it hadn't been vacuumed in a month. It took almost 30 min to get checked in. I used the elevator to get to my room and I immediately smelled marijuana which was ten times worse when I got to my room on the 3rd floor. I entered my room only to find that the room smelled like smoke....which is supposed to be non smoking. I decided to take a shower only to find hair in the tub and the shower curtain didn't cover the tub completly so I had to use a towel so the... read more
Business response:
Michael, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hos... read more
Like the Size of the room and bath room. Very clean bed is very comfortable.
Business response:
Amanda, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed your suite with lots of room to relax and many extras that make traveling easy. It is also nice to know you liked your comfortable bed. We hope to see you again soon. Sincerely, Hotel Management
Customer service sucks! Asked for a late check in and was given the run around saying that I wasn’t allowed a late check in. The customer service rep on the phone was of no help as they left you hold as that talked about the situation, mind you I wasn’t put on hold or let alone did they put the phone on mute. The room was a good room, it was neat and clean.
Business response:
Nicholes, thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. However, we apologize for the service issues you experienced and for the disappointing stay you had. Your comments have pinpointed where we need to make improvements. Nothing is more important than your total satisfaction, and we hope we have the opportunity to prove it to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,187 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.