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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
How awesome stay I enjoyed my stay the service was good
Business response:
Shardreeka, thank you for your recent stay at Extended Stay America. We are thrilled you enjoyed your comfortable stay at our hotel. We are also glad you liked our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Lovely place I love everything and everyone there
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Incompetent Staff! Terrible overnight customer service. There are no manager/supervisor on duty, and the persons at the front desk have no clue. My checking in was an eye opener; the front desk clerk could barely speak English and he was the janitor. I would suggest that this particular hotel have better trained and more competent staff on duty at all times.
Business response:
Andrew, thank you for being our guest. We are sorry our associates were not at the desk sometimes and regret you did not have a positive check-in experience. We understand your frustration and have already shared your comments with the front desk team to ensure we deliver an excellent service going forward. Thank you once more for your feedback, and we would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
The place is not bad , but is a lot of things in convinience , can't make cash payments . The are Roaches in this Place but is not as bad people are friendly . I see to many people struggling trying to rent a room , no credit card . It is sad
Business response:
Jackie, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. However, we are glad you liked our friendly staff. It was our pleasure accommodating you, and we hope t... read more
Convenient with truck parking. people trying to get money to pay for room was annoying
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret any inconvenience you had. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Quick to book a room. The hotel itself looks like it needs to be fixed up. The staff is okay.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Where to start. As soon as I entered the looby the floor looked like it hadn't been vacuumed in a month. It took almost 30 min to get checked in. I used the elevator to get to my room and I immediately smelled marijuana which was ten times worse when I got to my room on the 3rd floor. I entered my room only to find that the room smelled like smoke....which is supposed to be non smoking. I decided to take a shower only to find hair in the tub and the shower curtain didn't cover the tub completly so I had to use a towel so the... read more
Business response:
Michael, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hos... read more
Like the Size of the room and bath room. Very clean bed is very comfortable.
Business response:
Amanda, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed your suite with lots of room to relax and many extras that make traveling easy. It is also nice to know you liked your comfortable bed. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,247 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.