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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like the Size of the room and bath room. Very clean bed is very comfortable.
Business response:
Amanda, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed your suite with lots of room to relax and many extras that make traveling easy. It is also nice to know you liked your comfortable bed. We hope to see you again soon. Sincerely, Hotel Management
I always enjoy staying at Extended Stay. This visit was no different as a lot of things near by, stores and restuarants and the metro rail into Washington D.C.
Business response:
Cecile, thank you for being loyal to Extended Stay America. We are delighted to know you had a great stay and that you loved our ideal location close to many places. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Good place to stay This location has been undergoing renovation and it looks great. I stay here every time I need to stay in Gaithersburg. In the past, I have had issues occasionally with the desk staff being hard to find late at night but the current staff is much better.
Business response:
Robert, thank you for being our guest at Extended Stay America during the time of renovation. Although you had some issues with our front desk staff in your previous stay, we are happy our associates were able to make it up to your satisfaction this time. We will share your comments with them. Thank you again for your loyalty to our brand. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management
Where to start. As soon as I entered the looby the floor looked like it hadn't been vacuumed in a month. It took almost 30 min to get checked in. I used the elevator to get to my room and I immediately smelled marijuana which was ten times worse when I got to my room on the 3rd floor. I entered my room only to find that the room smelled like smoke....which is supposed to be non smoking. I decided to take a shower only to find hair in the tub and the shower curtain didn't cover the tub completly so I had to use a towel so the... read more
Business response:
Michael, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hos... read more
Customer service sucks! Asked for a late check in and was given the run around saying that I wasn’t allowed a late check in. The customer service rep on the phone was of no help as they left you hold as that talked about the situation, mind you I wasn’t put on hold or let alone did they put the phone on mute. The room was a good room, it was neat and clean.
Business response:
Nicholes, thank you for the feedback. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. However, we apologize for the service issues you experienced and for the disappointing stay you had. Your comments have pinpointed where we need to make improvements. Nothing is more important than your total satisfaction, and we hope we have the opportunity to prove it to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,028 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.