Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Thank you for your review of our hotel. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Dear Dominique, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Dominique, we apologize for the maintenance issue in your room. Your feedback is discussed with the concerned team for review and action. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Kindly note, towels, and other articles are available and complimentary at the front desk. We are sorry for the disturbance caused to you. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Barbara, thank you for evaluating your experience at Extended Stay America. We are sorry for the odor issues you had in your room and the inconvenience this caused you. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your feedback and hope to have another chance when you are in our area. Sincerely, Hotel Management 

Business response:

Elgin, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for the review. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, we have asked our housekeeping team to be more diligent going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Netasha, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management