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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was spilled coffee all over the air conditioner and coffee rings on the counter and the floor was dirty when we checked into our room, although there was a postcard on the bed saying the manager himself had checked out room for cleanliness and freshness.
Business response:
We are so glad you stayed with us. We apologize for the service and cleanliness issues you encountered during your stay. We are working with our housekeeping team to see where we failed and to ensure that it does not happen again. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence here. However, we realize that even one time is too many, and we sincerely hope you will give us a chance to welcome you again in the future so we can provide you with a better stay. Sincerely, H... read more
The only thing convenient about this hotel is it's location. It wasn't very clean; the lobby smelled pungent and so did my room. My room wasn't very clean; there were stains on the blankets, holes in the bath tub, the bathroom door could be pushed open and didn't lock. An outlet was broken, there was a hole in the wall by the door, the bathroom knob was broken, the toilet paper was obviously not a new roll. There were stains in the fridge, on the table and the floor. I was pretty concerned about how disgusting my room and th... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Great facilities except the carpet in hallways and my room (probably others) is way past replacing or deep professional cleaning. Gave room and hallways an overall damp smell. Great place otherwise. Fix this and you can compete at even higher rates.
Business response:
Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had. Your constructive feedback regarding the carpet is noted, and we hope to provide an excellent stay. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for a wonderful review
Business response:
Thank you for a wonderful review
I like the concept, but customer service is terrible. The people at the front desk should be told that the customers are paying their salary.
Business response:
Thank you for choosing us. We apologize for the service issue you experienced. Your feedback is shared with our front office team in an effort to improve our performance going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
It’s was cool nothing crazy but it wasn’t bad either
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
You get what you pay for I know this area well as I usually stay in a more expensive, higher-star hotel for work. However, I was looking for a cheaper place just to sleep for a night while traveling. The location is good for being close to the highway. The area seemed secure. The room is what you would expect for a cheap hotel. Clean for its age and without a strong smoke smell despite previously allowing smoking in some rooms. So for the price, I would recommend. However, another guest had a problem with their toilet and al... read more
Business response:
Maryann, thank you for selecting us for your needs. We are delighted to read you liked the spaciousness of your room and that you found the value we offer to be affordable. It was a pleasure serving you, and we hope to see you again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,249 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.