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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the only good thing about this reservation was the price. Not clean, and the breakfast was a coffee with a granola bars. For me it was a last minute reservation as I was driving back from the South to the North. Would I reserve again? answer is NO
Business response:
Dear Yvon, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerel... read more
Services is not friendly at all , room smell , no convince outlets near to bed . lobo area is no clean .
Business response:
Dear Marta, Thank you for being our guest. Please accept our sincere apologies for not meeting your expectations. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We need feedback to improve our service to our guests, so we thank you for sharing. We hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Place was dirty, shower was broken, elevator didn’t work, free breakfast was a granola bar. Not enough bowls or dishes for the room.
Business response:
Dear Arnold, we are sorry we failed to deliver the exceptional stay you deserved. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back fo... read more
Dirty floors, smelled dusty
Business response:
Dear FATOU, we apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Your feedback is discussed and shared with the team to address it appropriately. Our team ensures this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Poor service and facility and since most individuals cook, the corridor carpet smelsls.
Business response:
Dear Astad, thank you for your review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedback; we cannot improve without it. We look forward to ... read more
Food stains on kitchen counter. The whole building smelled bad. Nothing was in good condition.
Business response:
Dear Christopher, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Not a clean and there is stench in the hallways.
Business response:
Dear robert, we apologize for not meeting your expectation during your recent stay with us. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team to avoid such issues moving forward. Thank you again for your candid feedback, and we hope you will give us another opportunity to make it up to you on your next visit.Sincerely,Hotel Management
Not a good experience Very disappointed in room, carpet was in need of repair, bed was about 16" off the floor, very hard to get out of. Shower head was broken and zipped tied to the bar. Water pressure was weak, and the main door looked like it was broken into a few times. This entire facilities, reminds me of barracks and not worth the money I paid.
Business response:
Dear Brian, thank you for taking the time to review your stay with us. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawl... read more
Door won’t close properly. Smelly room and hallway.
Business response:
Dear habib, thank you for staying with us and sharing your experience. Please accept our apology for the door latch not working properly and the inconvenience this has caused you. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Also, regarding the cleanliness issue, our Housekeeping team usually does a great job maintaining a clean and fresh environment for our guests. Regrettably, this was overlooked during your stay. We appr... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.