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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Plug your nose and keep on movin' Let me start by saying that all the staff that I encountered were wonderful and friendly. After that however, things are not so nice. It should be noted that this location is being used as subsidized housing. If we had known this, we would have never stayed here. The hallways and elevator (once it was working) wreaked of pot, there was garbage in the stairwells and in the elevator, the hallway of the third floor (which was the only room available with no working elevator at time of check in)... read more
Business response:
Dear Anna, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our housekeeping and maintenance team is already at work. Considering our friendly staff, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Though the receptionist was polite, that is the only nice thing about our visit. Our first room was damp and the toilet the broken. The super said it was normal to have newspaper stuffed in the tank and the water to spray from the valve. We also woke with bug bites. The second rooms air conditioner only blew hot air and though the fixed it, our last day packing down all the belongings the only elevator was broken…we were on the third floor. Never again.
Business response:
Dear Jade, Thank you for sharing your review and the details surrounding your recent stay. We apologize for your experience and assure you that we are taking action to avoid such concerns in the future. We hope you will return so that we can provide you with a better experience. Safe travels!Sincerely,Hotel Management
I was overcharged for the property. I had seen a quote for $95 per night but I just realize that I was not charged that amount. When I came to the location and stop at 201 Professional Drive the staff on the phone asked me whether it was 201 or 205. When I look at the text message I saw 205. When I got to 205 the front desk could not find my reservation. He had to look on my phone and called Travelocity. Not sure what transpired. He asked me what room I was renting I said bed with a pull out sofa or if you have two beds. Whe... read more
Business response:
Dear CYNTHIA ANTOINETTE, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
the only good thing about this reservation was the price. Not clean, and the breakfast was a coffee with a granola bars. For me it was a last minute reservation as I was driving back from the South to the North. Would I reserve again? answer is NO
Business response:
Dear Yvon, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerel... read more
Services is not friendly at all , room smell , no convince outlets near to bed . lobo area is no clean .
Business response:
Dear Marta, Thank you for being our guest. Please accept our sincere apologies for not meeting your expectations. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We need feedback to improve our service to our guests, so we thank you for sharing. We hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Place was dirty, shower was broken, elevator didn’t work, free breakfast was a granola bar. Not enough bowls or dishes for the room.
Business response:
Dear Arnold, we are sorry we failed to deliver the exceptional stay you deserved. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back fo... read more
Dirty floors, smelled dusty
Business response:
Dear FATOU, we apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Your feedback is discussed and shared with the team to address it appropriately. Our team ensures this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Poor service and facility and since most individuals cook, the corridor carpet smelsls.
Business response:
Dear Astad, thank you for your review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedback; we cannot improve without it. We look forward to ... read more
Food stains on kitchen counter. The whole building smelled bad. Nothing was in good condition.
Business response:
Dear Christopher, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.