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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a clean and there is stench in the hallways.
Business response:
Dear robert, we apologize for not meeting your expectation during your recent stay with us. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team to avoid such issues moving forward. Thank you again for your candid feedback, and we hope you will give us another opportunity to make it up to you on your next visit.Sincerely,Hotel Management
Not a good experience Very disappointed in room, carpet was in need of repair, bed was about 16" off the floor, very hard to get out of. Shower head was broken and zipped tied to the bar. Water pressure was weak, and the main door looked like it was broken into a few times. This entire facilities, reminds me of barracks and not worth the money I paid.
Business response:
Dear Brian, thank you for taking the time to review your stay with us. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawl... read more
Door won’t close properly. Smelly room and hallway.
Business response:
Dear habib, thank you for staying with us and sharing your experience. Please accept our apology for the door latch not working properly and the inconvenience this has caused you. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Also, regarding the cleanliness issue, our Housekeeping team usually does a great job maintaining a clean and fresh environment for our guests. Regrettably, this was overlooked during your stay. We appr... read more
You could smell all kinds of smoking stuff in the hallway. I asked for a non-smoking room but the room I was given had a stench in it.
Business response:
Dear Stephen, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. In the future, please know our front desk is always available to make the most of your visit. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
I had to wait 2 hours for my room because the system shut down
Business response:
Dear Louise, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
I would not recommend this filthy place to any one. If I could I would upload the pictures and video I have. So you could see it. Is disgusting.
Business response:
Dear Roberto, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Long past experience with extended stay ued to be good quality. Present experience is gross. I smelled smoke coming in through my door all night long. The sheets had obviously not been changed and had spots and stains on them. There was dirt everywhere. My feet stuck to the floor it was so sticky. There were two lights that didnt work. Everything was brown - it is a brown place to go stay in. Brown walls, brown carpet, brown everything. There seemed to be shady activity going on around the outside of the property and I reall... read more
Business response:
Dear Jerri, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
At arrival did not look clean at all. Room had a weird odor, we could use shower was not working properly. Staff was not professional. Very dissatisfied with this location will be my first an last in this property or same property brand
Business response:
Dear Rene, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.