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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ll pass! The whole place needs to be renovated. I knew it wasn’t good once I walked into the lobby. I proceeded to the room and turned right around. Believe me when I say, I was extremely tired and couldn’t do it.
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will make plans to stay with us again! Sincerely, Hotel Management
Dirty Hotel Hotel and room were nasty and dirty, yuck!
Business response:
Paul, thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This was the worst extended stay we've ever stayed at. The bedding had holes all over it and some of the lighting didnt even work. My partner and I refused to sit directly on the toilet or even shower. We had to sleep in our day clothes in order to have barriers between ourselves and the bedding.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate action to make sure future guests do not experience the same problems. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Dirty sheets with cigarette burn holes in the blankets and dirty wash cloths. I just felt really uncomfortable but was too tired to make a complaint at the moment and I was only staying one night. I definitely will not return.
Business response:
Thank you for reviewing our hotel. We are sorry for the cleanliness issue you had in your room, and you had a disappointing stay. Your feedback has been shared with the housekeeping team so that we will be more diligent going forward. We want to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
Furniture worn. Reception dirty. Sheets with holes and stains. Power outlays didn't work in one of the walls in the room. It is the worst hotel I've ever been. This is in the range of $40-50 hotel. I couldn't cancel because I checked in around 10 p.m. and they told me I'd be charged anyway. This hotel is a shame.
Business response:
Thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Nothing it was very nasty the people were very unfriendly there was loud noises and smelled bad
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was just very dirty.
Business response:
Thank you for staying with us. Please accept our apologies for the cleanliness issues you experienced during your stay. Your review has been shared with the housekeeping team to ensure every guest must receive a room in a spotless condition. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Rats and rat droppings everywhere. So I was disgusted to see mice hear them all night waking up to more poop on the sink I’m the kitchen area
Business response:
Dear Guest, thank you for being our guest and for the valued feedback. We sincerely apologize for the situation you described with the unwelcome visitors. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We hope you will consider giving us another try and you will see this was an isolated incident... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.