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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the cleanest hotel The room felt was not cleaned thoroughly with sticky carpet, leaking refrigerator, and hair from previous guest in the beddings. Also we felt itchy for two nights which means I have to be cautious on our next hotel and transfer bugs from this hotel. The hotel website doesn’t match the actual site which was disappointing.
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also apologize for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The faucet in the tub did not work, the air conditioning did not work well, the shower curtain was broken and was supposed to be fixed-it was not, there was no coffee pot, ice, hair dryer. Just gross
Business response:
Thank you for your review of your recent stay. We are sorry for the maintenance issues in your suite. Your feedback will be shared with our maintenance team for review and action. Please know, coffee maker and hairdryer for your suite are available at the front desk upon request. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There was nothing unique about this, they ran out breakfast therefore my children and I could not eat with the amount of money I paid for the room I could of stayed at better hotel! Never again will I stay here.
Business response:
Thank you for the feedback. We are sorry you were unable to take advantage of our breakfast offerings and regret the disappointing stay you had. Your concern will be shared with our front desk team to look after the refilling of the breakfast choices so that our future guests do not encounter a similar problem. Please consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
This place was a scary dump. First key did not work. Very confusing hotel and not easy to find from road / GPS.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews such as this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Good Price and I have stayed at this hotel probably 7 times in the last 3 years. I specifically asked for a room that was not a former smoking room since the smoking smell still lingers. Unfortunately, the room still smelled of smoke and so did all the clothes. They need to take the time to clean the walls, replace linens and put in new carpet. I may not stay there again.
Business response:
Thank you for being our guest. Although you were pleased with our affordable rates, we apologize for the smoke smell you experienced in your accommodation and the inconvenience you had due to it. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.