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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So so dirty never will book again the entire building and the room were just so below expectations
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Where to start.... hotel smells like smoke, the hallways hadn’t been vacuumed in months there’s literally cigarette butts and food crumbs all over the place. One of the screws that holds the slide lock into the door frame was missing. The knobs for cold water and hot water in the kitchen were switched. There were little marks on the sheets that looked like blood stains.... should I go on?
Business response:
We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not the cleanest hotel The room felt was not cleaned thoroughly with sticky carpet, leaking refrigerator, and hair from previous guest in the beddings. Also we felt itchy for two nights which means I have to be cautious on our next hotel and transfer bugs from this hotel. The hotel website doesn’t match the actual site which was disappointing.
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also apologize for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The faucet in the tub did not work, the air conditioning did not work well, the shower curtain was broken and was supposed to be fixed-it was not, there was no coffee pot, ice, hair dryer. Just gross
Business response:
Thank you for your review of your recent stay. We are sorry for the maintenance issues in your suite. Your feedback will be shared with our maintenance team for review and action. Please know, coffee maker and hairdryer for your suite are available at the front desk upon request. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There was nothing unique about this, they ran out breakfast therefore my children and I could not eat with the amount of money I paid for the room I could of stayed at better hotel! Never again will I stay here.
Business response:
Thank you for the feedback. We are sorry you were unable to take advantage of our breakfast offerings and regret the disappointing stay you had. Your concern will be shared with our front desk team to look after the refilling of the breakfast choices so that our future guests do not encounter a similar problem. Please consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,093 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.