This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfied customer! I had a not so pleasant visit, room was not very clean, sheets were dirty & stained. Towels were the same! I asked for housekeeping to change sheets due to them being dirty upon arrival & it took me going to front desk 2 days in a row for it to be done! I was told they forgot the first time but I'm not so sure that's an acceptable reason considering the next excuse was oh we don't clean rooms daily for extended stays but if I'm complaining that sheets are dirty upon arrival there should be an exception ... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
It’s by pretty shady area!!!!
Business response:
Thank you for sharing your feedback. We are sorry that our location wasn’t much appealing to you and that you felt unsafe. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
I didnt, there was a mice in my room. Room was dirty and room phone didn’t work.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Front desk left empty with no assistance. Claimed they didn't have enough kitchen amenities for us to use. The so called breakfast was short of coffee an if you were lucky to get even one muffin. Bathroom shower hanging down and holes in the bathroom shower walls. The smoke detector was hanging down from the ceiling. I dought it even worked. Will never stay there again. Was with my 80 year old mother and wanted to leave but with her handicap it was too much on her to move to another hotel. Stay was only 2 days.
Business response:
We apologize for the inconvenience. We strive daily to get things done correctly.
Horrible room conditions Absolutely the worst hotel I have ever stayed at. Mice, blood and burn holes just a few of the issues with this hotel.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
I was so disappointed in this hotel. I have stayed with this chain before but this time was not good. We we're rented by a less than pleasant desk clerk who could barely mumble her answers to our questions. The room was shabby to say the least. Sink stopper did not work so water did not drain. Lamps did not work. Remote for TV did not work. TV was so wobbly we were afraid to touch it to change channels. I immediately informed desk of these items. Took three days to get a remote and two to have items fixed and only after I st... read more
Business response:
Please accept the sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I don't recommend this hotel I will never ever go back to that place anymore
Business response:
Jean, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Timothy, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.