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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The hotel is fine. The rooms are nice, clean enough and the staff is pretty nice (even if it is terribly understaffed). The problem with this hotel is that it does not feel safe at all. At all times you can find people drinking outside, drink bottles trashed everywhere around it, and police patrolling regularly. I didn't see violence, but I wouldn't have been surprised if I had. So, I didn't feel too unsafe, but it was pretty unsettling to be there. I was very happy when we left.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Claims non-smoking and with breakfast not true Put us on a floor that is half smoking, half non-smoking. They expect invisible barriers to keep the smoke at bay? And the smokers were heavy. I have asthma and was puffing the whole time. All our clothes need to be dry cleaned. The elevator doesn't work properly and is downright dangerous. Apparently this has been an issue for a while. Breakfast is what they call gran and go. Muffins and granola bars, with coffee. No juice, milk, cereal, toast. Staff tried to put on a happy fac... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Staff wasn't so nice nor helpful and they don't have a room cleaning service
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Thank you for staying with us, and we hope you will allow us the opportunity to regain your trust in t... read more
Probably try somewhere else. The area and general facilities were fine, service was mediocre, and room had filthy towels and terrible smell. Overall worst extended stay experience I’ve had to date.
Business response:
Nate, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better... read more
Worst experience No Good At all.. They never have anything in stock and no maintenance (not even once) service even i stayed for more than a week.
Business response:
Thank you for sharing this review. Please accept our sincere apologies for the issues you experienced with our service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
I understand they still have smoking rooms, but hallways, elevator, the entire building smell like smoke. People constantly smoke right at the entrance area. Cigarette butts are everywhere …. Well, what can you expect for that price, right?
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the Head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Not a clean hotel. Not at all maintained.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,093 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.