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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was a scary dump. First key did not work. Very confusing hotel and not easy to find from road / GPS.
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews such as this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Good Price and I have stayed at this hotel probably 7 times in the last 3 years. I specifically asked for a room that was not a former smoking room since the smoking smell still lingers. Unfortunately, the room still smelled of smoke and so did all the clothes. They need to take the time to clean the walls, replace linens and put in new carpet. I may not stay there again.
Business response:
Thank you for being our guest. Although you were pleased with our affordable rates, we apologize for the smoke smell you experienced in your accommodation and the inconvenience you had due to it. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved visit. Sincerely, Hotel Management
bad experience wont come back again
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room and bathroom was not clean. Roaches and dirty rooms was my experience with Extended Stay America. Never again, I’m waiting on my refund from the Hotel through Expedia.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Regarding the charges, feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Not clean. Mostly unfriendly staff. Would not fix toilet when not working.
Business response:
Bob, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
The smell stinks. The carpet did not look clean I was very disappointied with the small that hits you from the min you walk into the hotel till you get your room.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Mana... read more
It was dirty, run down and the smell was a combination of smoke and spoiled food.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,093 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.