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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad experience wont come back again
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room and bathroom was not clean. Roaches and dirty rooms was my experience with Extended Stay America. Never again, I’m waiting on my refund from the Hotel through Expedia.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Regarding the charges, feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Not clean. Mostly unfriendly staff. Would not fix toilet when not working.
Business response:
Bob, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
The smell stinks. The carpet did not look clean I was very disappointied with the small that hits you from the min you walk into the hotel till you get your room.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Mana... read more
It was dirty, run down and the smell was a combination of smoke and spoiled food.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Total thumbs down Made and paid in full for a reservation at their sister property which confirmed by hotels.com only to have the very rude assistant manager call me an hour before check in and tell me they cpuldnt accommodate me. She didnt offer any help and was very rude and condisending. Hotels.com is the one who offerred to transfer to the sister property. Site claimed hotel had continental breakfast which it did not it only had coffee in the lobby. Also I am still waiting for my refund for the difference in orice betwee... read more
Did not any of it, the room smelled, appeared not clean. Property smelled of cigarettes, had to cancel reservation. Not worth the money!
Business response:
On behalf of our entire team, please accept our sincere apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the housekeeping service in your room. We will address this matter immediately with our Housekeeping team to come up with solutions to avoid this experience in the future. We hope you will reconsider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.