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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All common areas were dirty. Breakfast consisted of a cereal bar and a packaged muffin. Room was old and well worn. No room amenities, not even a coffee maker. Would never stay here again and certainly wouldn’t recommend it
Business response:
Thank you for your review. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for your disappointment with the in-suite amenities and with our breakfast offerings. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items, including coffee makers, are available and comp... read more
Old and rubbed downed. Smells like cigarettes and I saw cockroaches
Business response:
We apologize for the smoke smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We appreciate you alerting us to this issue, and we hope that you will come back and stay w... read more
I get inside the building and a deug addict aproach and we were very scare to get inside i have to lock the door with a table and chair just to be safe , the recepcionist tell ua that if aomething happen police will come and came before very scary
the floors in the room were a vinal wood fake - gross to walk on
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Checking into the hotel room there was Strange smell in room. Did not present a very clean and comforting atmosphere
Business response:
It was disappointing to know about the unimpressive stay you had due to the issues concerning odor and cleanliness. Please accept our apologies for these difficulties as well as our assurance as we work on the feedback provided by you to enhance the service levels of our housekeeping team. We hope you give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
No me gusto nada no cabio de sabanas no papel de baño la bañera se salia el agua para afuera
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Toiletries and linens may be exchanged at the front desk anytime and complimentary. Your concerns regarding the bathtub have been shared with our engineering staff to immediately service the room that you o... read more
I did not like the fact I had to carry my own wares etc. to my room. If you want me to sign saying the items are in my room. I don't have a problem. There was a no smoking sign outside the door...smokers were constantly outside the door smoking. The floors in the lobby and outside the main entrance could do with a scrubbing. The grab and go Breakfast was appalling. Maybe you could say on your website...Free Coffee. and forget offering packaged snacks as breakfast. by the time the 2 cockroaches showed up in my kitchen the fro... read more
Business response:
Bernadette, thank you for your review. We apologize for the insects in your suite and for the housekeeping issues you encountered. Our pest control provider has serviced the hotel, and we are working with the appropriate team to ensure procedures are being followed to prevent such issues in the future. We are also sorry for your disappointment with our grab-and-go breakfast. We are sorry for the problems you faced due to smoke. We wish we had the opportunity to address the issue while you were here as we would have done our ... read more
I found several live and dead bugs in our room. There was also several aggressive pit bull dogs in the main lobby when trying to register. I would not recommend this place.
Business response:
Thank you for choosing our hotel. We are sorry for the inconvenience caused due to our pet-friendly feature and regret the bugs in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,093 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.