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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Total thumbs down Made and paid in full for a reservation at their sister property which confirmed by hotels.com only to have the very rude assistant manager call me an hour before check in and tell me they cpuldnt accommodate me. She didnt offer any help and was very rude and condisending. Hotels.com is the one who offerred to transfer to the sister property. Site claimed hotel had continental breakfast which it did not it only had coffee in the lobby. Also I am still waiting for my refund for the difference in orice betwee... read more
Did not any of it, the room smelled, appeared not clean. Property smelled of cigarettes, had to cancel reservation. Not worth the money!
Business response:
On behalf of our entire team, please accept our sincere apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the housekeeping service in your room. We will address this matter immediately with our Housekeeping team to come up with solutions to avoid this experience in the future. We hope you will reconsider giving us another opportunity to serve you. Sincerely, Hotel Management
This property is the worst! Don’t waste your time if you want to stay at a decent place. First, the hotel is dirty and it stinks. Second, the toilet bowl was coming out of the ground and the shower didn’t turn on. When I told the front desk attendant, all she said was ‘let me see if we have another room.’ She didn’t apologize or anything. She said ‘I don’t have another room on the first floor’ I really didn’t care as long as I got a room with a working bathroom. Also, the pillows were very flat and uncomfortable. The custome... read more
Nothing to like! This place is a dump! The bathtub faucet would not shut off, had to call manager before it flooded the room. Then manager said we didn’t know how to use the faucet. To turn the inside of handle to turn off, that being the cover of the Phillips head screw. Have to check out a coffee pot that was broken. Then checkout the dishes for a cup or glass. The whole place stunk like someone burnt tortillas in our room. We only stayed about an hour and that smell was in our clothes so heavily we had to go to a Washater... read more
Business response:
Thank you for choosing us.We sincerely apologize for the housekeeping and maintenance issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience. Sincerely, Hotel... read more
Nasty place, same as the black woman who works at the front desk, I do not recommend this hotel to anyone Thank you
Business response:
Thank you for taking the time to evaluate your stay. Please accept our apologies for the unpleasant encounter you had with service at the front desk. We are working with the entire staff to make sure we do not repeat what you experienced. We strive to deliver service that goes above and beyond and hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Disappointing Lady at front desk was nice, property and client tell concerning. Didn't even stay asked for a refund.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,093 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.