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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's very loud all night can't sleep at all
Business response:
We apologize for the disturbances from other guests during your stay. We are sorry their lack of consideration had a negative impact on you achieving a good night's sleep. It is unfortunate our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
Not smoke free. Check in was easy. We reserved a smokefree room. Asked for it again as we registered. The room we were given was definitely not smoke free. There were cigarette burns on the drapes on bedding and on the bathroom counter. The grab and go breakfast had granola bars, muffins, hot cocoa, tea, and coffee. Some fruit and some juice would have been a nice addition. Check out was quick and easy. Staff friendly enough. We only stayed in the room at night and did not spend time there during the day. I got the sense tha... read more
Business response:
Elizabeth, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Great front desk service but dirty and broken down The air didnt work in first room. Switched across the hall where there was trash under both bed, air conditioner leaked on half floor took them two days to fix wouldnt move us because they claimed to be book when they had rooms available. They didnt have forks or even 4 plates when they are supposed to have all kitchen utensils. If it wasnt a emergency due to getting my house exterminated for ants we would have left. But had no choice but to clean up ourselves and tough it o... read more
Business response:
Crystal, thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We're sorry if we did not communicate this to ... read more
Horrible Horrible, not clean, moved rooms and the second room was worse than the first. Will never stay again
Business response:
Crystal, thank you for your feedback. Please accept our sincere apologies for the cleanliness issues you experienced in both your rooms. We assure you that we have discussed your feedback with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Oh, God. Where do I begin? The room was a bit shabby and had a strange smell, but since it was late when I checked in, I decided not to make a big stink. The next morning, I realize that the hand-held shower head in my ADA compliant room was broken and wouldn't attach to the wall. I reported it to the front desk, but when I got back in the evening, it still wasn't fixed. Then, as I was about to go to bed, I moved the pillow and discovered a bedbug underneath. I caught it and brought it down to the front desk in a Ziploc bag.... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We certainly apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, ... read more
No smoking smells of smoke- as does the lobby. Place was sparse but clean & quiet yet the stake dmoke was everywhere. Breakfast was coffee & coffee mate plus a suger muffin
Business response:
Jane, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The hotel is fine. The rooms are nice, clean enough and the staff is pretty nice (even if it is terribly understaffed). The problem with this hotel is that it does not feel safe at all. At all times you can find people drinking outside, drink bottles trashed everywhere around it, and police patrolling regularly. I didn't see violence, but I wouldn't have been surprised if I had. So, I didn't feel too unsafe, but it was pretty unsettling to be there. I was very happy when we left.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.