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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended for family stay. Smell of smoke in the walkway lobby .
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Choose another place The check-in was confusing (Extended Stay North vs Extended Stay South, though they are both on the same property). The price was too high given that comparably priced hotels in the area offered BETTER ammenities and accomodation. This Extended Stay offered no hair-dryer, no ice-bucket, no soap/shampoo, etc. > The phone flashed a message light all night, but the message was not for us - it belonged to the previous customer. When asked, the hotel front desk clerk said she could not ‘clear it.’ > The pillo... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Shower rod was broken and burn hole in blanket. Otherwise room was ok.
Business response:
Ray, thank you for being our guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Your feedback for the inconvenience caused to you is discussed with our housekeeping and maintenance teams to review and action. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Terrible I didn’t stay there 10 minutes. Assigned to a room that had been bottle caps, unmade bed and blunt and joint remnants in it. Cops were there to take a statement from someone who said someone was kicking on the walls other room or something. Cops told someone to leave. Halls smelled of pot. I said I’m not staying and got a receipt and left!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Betiel, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
James, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Where is the courtesy phone to contact someone when the front desk staff isn't there to check you in?
Business response:
Thanks for being our guest. We apologize that we failed to provide you an exceptional visit. We are sorry for the service issues you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Rosa, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Don‘t Go there! Filthy, worn down, smelly ans with the hammering sound from the neighbouring room you don‘t Need at 1am... NEVER A AES again!!
Business response:
Please accept our apologies for the cleanliness and noise issues you experienced while here and regret the inconvenience these caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,092 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.