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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where is the courtesy phone to contact someone when the front desk staff isn't there to check you in?
Business response:
Thanks for being our guest. We apologize that we failed to provide you an exceptional visit. We are sorry for the service issues you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Rosa, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Don‘t Go there! Filthy, worn down, smelly ans with the hammering sound from the neighbouring room you don‘t Need at 1am... NEVER A AES again!!
Business response:
Please accept our apologies for the cleanliness and noise issues you experienced while here and regret the inconvenience these caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Why am I literally being chased out of the Nation I've already left a report and still having my Food and Drinks tampered with on a constant!
Business response:
Thanks for staying with us. We are sorry if you had any difficulties during your stay and regret the inconvenience caused. Please reach us out at our hotel, so we can discuss this issue and assist you further. Everything we do is aimed at providing you an excellent experience, and we truly hope you will give us another chance to regain your trust. Sincerely, Hotel Management
Double charged and paid full price The hotel was fine. But I paid for the room in advance with hotels.com. I paid 88.01, only to discover that the hotel had charged me 96.61. I called the hotel they stated I should call hotels.com. I called them, they issued a refund for their charge of $88.01. Meanwhile, I paid full price for a hotel I was suppose to get at a discounted rate. I'm not calling or emailing but I will never use either the hotel or hotels.com ever again!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience regarding your room rate. Unfortunately when booking a room on a pre-paid, third party website, rates may vary of that offered directly through the property itself. We apologize for the inconvenience, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Noisy and room smelled bad Air conditioning/heater extremely loud on and off sounds. Woke me numerous times. No smoking room smelled of cigarette smoke and had cigarette ash. Mentioned it to staff but they did not take any action. Floor was really dirty, carpet had not been vacuumed in some time.
Business response:
Earnest, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not happy There are 2 separate buildings and front desks, booking thru expedia you don't know which building to go to. The first room, the tv didn't work, and I couldn't call the front desk because the phone didn't work either. They switched rooms and the tv remote was missing in the second room so I waited half an hour for a remote, not a good evening.
Business response:
Neal, please accept my sincere apology for the difficulties you encountered with our rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Really bad....bitten by bugs all over my body....i so sad with this hotel even though the staff they tried to accommodate me in different rooms twice I ended up in a different building that one at front..
Business response:
Herbert, we truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you encountered with our cleanliness. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Not worth the money Walks were dirty. Not the most updated section of the hotel. Breakfast wasn’t much of a breakfast (choice of 2 flavor muffins or granola bars).
Business response:
Brittany, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.