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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby and hallways smelled like smoke. We were in a non smoking room, but you could still smell lingering cigarettes. The room was somewhat clean. The bathroom had hair all over the floor and bathtub. The microwave had no plate, so warming food was difficult. Overall, decent stay, but I would not visit again.
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
If you have to, it will do. No one ever is at the desk - they are too busy watching tv
Business response:
Samantha, we appreciate you choosing our hotel for your stay. It is a pleasure to know you had an overall good visit. However, we are sorry for the inconvenience you had with our service and have taken your feedback as a training tool to improve our future guest's experiences. Thank you for your candid feedback, and we hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Gross. Stay somewhere else Hotel staff was unprofessional and untrained and dressed very inappropriately (no bra). But that wasn’t the worst part. The room was dirty, gross, falling apart and just generally beat up. Toilet kept clogging. Bathtub had hair in it upon arrival. Dirt and Bobby pins on bathroom floor. If I could give it less than one star, I would. I definitely won’t be staying here again.
Business response:
Gina, we apologize for the less than expected stay you had and for the inconvenience you encountered while here. We take your feedback as a training tool to improve our services going further. We have also shared your comments regarding the cleanliness with our housekeeping staff so that they can be more diligent in their work. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Disappointing The way the building is laid out is not good they have two offices so went to the wrong one the first time. The parking lot was dirty and had some weird smell. The lobby was bad it looked old and in bad shape the lobby and elevator had a really bad smell and even had snack rapped in the roof of it. I stayed in the second floor and the whole floor smelled like Chinese food. Last thing the TV was junk out of date the channels were static and blurry. Thanks but I would rather stay somewhere else next time it’s rea... read more
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know you had an amazing stay and that you loved all aspects of our hotel, especially the great value we offer. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Nanagoul, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Spend the extra 20$ to go to an another near hotel I stayed for 2 nights. During the first, it was like if the person in the room above was moving furniture up to 4:00 AM. The next morning, I discussed with the person at the front desk and she was well aware of the situation... which means they continue to rent the room even if they know they have a problematic long term tenant (and he doesn't seem to be the only one). You can imagine the second night was not better than the first one. Also, the free breakfast is a joke (i.e... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
Hungry Old rotting food in the microwave from previous guest...ewww!! Who knows how long it's been in there for?
Business response:
Eddie, thank you for taking the time to review your stay. I am concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
Never Again!!!!! I should have known by the grimy look of the entrance area that my stay at this location was going to be horrible, nonetheless, I opted to stay there. There was an immediate foul odor upon entering my room and as days went by it was apparent that someone with a pet (perhaps a dog) had previously live in the room for an extended period of time. Over the course of my stay, it rained heavily a couple of days. And as a result of the heavy rain, 8 or 9 of the approximately 15 TV channels were unavailable. Accordi... read more
Business response:
Michael, first and foremost, I would like to offer you my apologies for the inconvenience that you experienced during your stay with us. We have processes in place which involves deep cleaning our rooms after our 4-legged guests stay so the suites will be fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements, so future guests are not similarly impacted. Your feedback is vital and it will be used as a tool to improve our service, facilities, and amenities. We value your... read more
Will not stay there again Very disappointing, first it's not convenient to 270, the only nearby food is at a 7 11. Then the room was freezing, the window open and the air set to 64. The floor was wet and the bed had no top sheet. When I tried to get service to get me a top sheet I couldn't make contact with anyone. Finally called Hotels.com that managed to reach someone and I could then go down to the front desk, pick up a sheet and make the bed myself. Will not stay there again
Business response:
Gwen, please accept our sincere apologies for not living up to your expectations, or ours. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will consider giving us another chance to prove we are... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.