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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy There are 2 separate buildings and front desks, booking thru expedia you don't know which building to go to. The first room, the tv didn't work, and I couldn't call the front desk because the phone didn't work either. They switched rooms and the tv remote was missing in the second room so I waited half an hour for a remote, not a good evening.
Business response:
Neal, please accept my sincere apology for the difficulties you encountered with our rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Really bad....bitten by bugs all over my body....i so sad with this hotel even though the staff they tried to accommodate me in different rooms twice I ended up in a different building that one at front..
Business response:
Herbert, we truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you encountered with our cleanliness. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Not worth the money Walks were dirty. Not the most updated section of the hotel. Breakfast wasn’t much of a breakfast (choice of 2 flavor muffins or granola bars).
Business response:
Brittany, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
The lobby and hallways smelled like smoke. We were in a non smoking room, but you could still smell lingering cigarettes. The room was somewhat clean. The bathroom had hair all over the floor and bathtub. The microwave had no plate, so warming food was difficult. Overall, decent stay, but I would not visit again.
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
If you have to, it will do. No one ever is at the desk - they are too busy watching tv
Business response:
Samantha, we appreciate you choosing our hotel for your stay. It is a pleasure to know you had an overall good visit. However, we are sorry for the inconvenience you had with our service and have taken your feedback as a training tool to improve our future guest's experiences. Thank you for your candid feedback, and we hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Gross. Stay somewhere else Hotel staff was unprofessional and untrained and dressed very inappropriately (no bra). But that wasn’t the worst part. The room was dirty, gross, falling apart and just generally beat up. Toilet kept clogging. Bathtub had hair in it upon arrival. Dirt and Bobby pins on bathroom floor. If I could give it less than one star, I would. I definitely won’t be staying here again.
Business response:
Gina, we apologize for the less than expected stay you had and for the inconvenience you encountered while here. We take your feedback as a training tool to improve our services going further. We have also shared your comments regarding the cleanliness with our housekeeping staff so that they can be more diligent in their work. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Disappointing The way the building is laid out is not good they have two offices so went to the wrong one the first time. The parking lot was dirty and had some weird smell. The lobby was bad it looked old and in bad shape the lobby and elevator had a really bad smell and even had snack rapped in the roof of it. I stayed in the second floor and the whole floor smelled like Chinese food. Last thing the TV was junk out of date the channels were static and blurry. Thanks but I would rather stay somewhere else next time it’s rea... read more
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know you had an amazing stay and that you loved all aspects of our hotel, especially the great value we offer. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Nanagoul, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Spend the extra 20$ to go to an another near hotel I stayed for 2 nights. During the first, it was like if the person in the room above was moving furniture up to 4:00 AM. The next morning, I discussed with the person at the front desk and she was well aware of the situation... which means they continue to rent the room even if they know they have a problematic long term tenant (and he doesn't seem to be the only one). You can imagine the second night was not better than the first one. Also, the free breakfast is a joke (i.e... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.