Extended Stay America - Washington, D.C. - Gaithersburg - South

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations and regret any discomfort you experienced. We understand how important a clean and well-prepared environment is for a pleasant visit, and your feedback helps us focus on enhancing our housekeeping and overall room readiness. We are committed to providing a more welcoming and comfortable atmosphere for all guests and hope you might consider staying with us again in the future, so we can deliver a visit that ... read more

Business response:

Dear Guest, Thank you for sharing your feedback, and we sincerely regret that your experience was affected by unpleasant odors in the corridors. This is not the impression we aim to leave, and we apologize for the discomfort it caused during your stay. Your comments are important and will be reviewed with our team to ensure prompt attention to common areas. We appreciate you choosing us and hope you will consider returning so we may offer a more comfortable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so happy to hear you had such a pleasant stay! Knowing that your visit left a great impression means a lot to our entire team. We always aim to provide a welcoming and relaxing environment for every guest. Thank you for sharing your kind feedback and for choosing Extended Stay America — we look forward to hosting you again in the near future! Sincerely, Hotel Management 

Business response:

Dear Marcus, We are thrilled to hear you had such a wonderful experience! It is always rewarding to know our guests leave feeling satisfied and happy. Your kind words mean a lot to our team, and we genuinely appreciate you taking the time to share them. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Hotel Management