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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
disappointed The room was modest, yet clean. We had stained and dingy towels in our room. Bath tub was chipped and needed resurfacing. No tub stopper was available but was provided upon request. The general condition of the public spaces in this hotel are poorly maintained. Dirty elevator compartment. Discolored carpeting and paneling were seen in all public ares. Outside, the pillars holding one corner of the portico was broken through. No clock on the room. We requested a courtesy call for wake-up time. No call was made.
Business response:
Dear Jeff, We sincerely apologize for the shortcomings you experienced during your stay. Your feedback regarding the cleanliness and maintenance issues is invaluable, and we regret any inconvenience caused. Rest assured, we will share these concerns appropriately to ensure improvements are made. Regarding the missed wake-up call, we apologize for the oversight and any inconvenience it caused. We appreciate your patience and understanding. Your comments will be shared with our team to enhance our guests' experiences in the fu... read more
Roach motel
Business response:
Dear Shamik, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hote... read more
It was convenient. But the bathroom washbasin was clogged.
Business response:
Dear Shelin, Thank you for taking the time to share your review with us. While we're pleased to know that you enjoyed your overall experience, we apologize for the inconvenience caused by the clogged washbasin in your room. Your comfort is important to us, and we will address this issue promptly with our maintenance team to ensure it's resolved. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
It was horrible, the TV didn’t work and the front desk woman was rude and didn’t care how she acted, I will never stay at another Extended Stay ever again!!
Business response:
Dear Kevin, We sincerely apologize for the inconvenience you encountered during your recent stay. Ensuring a comfortable and hospitable environment for our guests is of utmost importance to us, and we regret that your interaction with our staff fell short of our usual high standards. Additionally, we understand the frustration caused by the TV issue and assure you that our maintenance team is actively working to resolve it swiftly. Your valuable feedback is instrumental in our ongoing efforts to enhance our services, and we ... read more
Place was ok just a bit rusitic
Nice place for the price. Has breakfast but wasn't able to do breakfast for the days I was there.
Business response:
Dear Wilfred, Thank you very much for selecting Extended Stay America during your visit to the city. We are delighted you had a wonderful stay and found our establishment offers excellent value for the area. Thank you for recommending us to other online travelers. We eagerly anticipate the opportunity to welcome you back in the future.Sincerely,Hotel Management
This property is HORRIBLE. We got here at approximately 10:20pm and weren't able to find a suitable room til 11:15. The first room was cold and the mattress has what looked like a stain from dried blood and the heat wouldn't turn on. The second room they gave us had a fire alarm that kept ringing. The clerk went with me to check other rooms to make sure that everything worked and we went through 9 rooms before finding one that didn't have issues. All i needed was a warm room with running water to spend the night. Never again... read more
Business response:
Dear EFRAIN, We appreciate your detailed review. Please accept our sincere apologies for the inconvenience during check-in and the issues with cleanliness. This falls short of our high standards, and we're addressing these matters with our maintenance and housekeeping teams to prevent reoccurrence. Your comfort is paramount, and we regret any challenges you face. We value your feedback and hope for the opportunity to welcome you back and deliver the positive experience you rightfully expect from us. Thank you for bringing th... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.