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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No
It'll do...barely I got this room to be closer to a job interview. I had to check in very late at night. I waited for about 5 minutes for someone to arrive to let me in. Even though the time was crazy the woman was friendly and helpful. I had a choice for where the room was. By this time I was only going to spend maybe 6 hours in the room before I had to wake up and leave so she gave me a ground floor room. The room was spacious but the property was very dated. The bed was uncomfortable. Cleanliness was questionable. Checkou... read more
Business response:
It was a pleasure to have you as our guest. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional.. However, we want to apologize for any oversights in your room's preparation. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area. Sincerely, Hotel Management
Horrible WiFi The room overall was great! However, the WiFi was horrible and they wanted to charge an extremely fee for better service which upset me because it stated when I booked the room it had free WiFi! I finally had to take advantage a a day service for the WiFi for a total of 5.99 and I just noticed on my transactions the property charged me 22.99 and I can’t get anyone to reverse this charge! I am very unhappy about this charge!
Business response:
Jeannette, thank you for your review. Although you had an overall pleasant stay with us, we are sorry for the inconvenience you had due to the wifi. We are working with our service provider to ensure we have the proper connectivity throughout our hotel. Meanwhile, for any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. On behalf of everyone here, we look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.