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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy and old hotel Very Old lobby, painting and carpet. I had bug in my room. A lot of noises from upstairs neighbours at 3 Am. No telephone to call lobby and complain. Terrible breakfast. I do not recommend this hotel
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
201 is good but properly 205 across from them is better
Business response:
Dear Jeremy, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Managemen... read more
Nothing
Business response:
Dear Tye, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management
Not completely satisfied Hotel was not very clean and outdated. Other occupants were very loud and the quiet time hours were not enforced by staff. The beds are super hard but clean. Trash had not been taken out so room had a smell. If you just need a cheap room, this hotel is ok but if want any comforts at all, this is not your place.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent visit to our hotel. We apologize for the challenges you encountered during your stay. We genuinely regret the cleanliness and noise issues you encountered, as this does not align with the seamless experience we strive to provide. We take your concerns seriously and will address them with our team to enhance our guest's satisfaction and comfort. We appreciate you bringing these matters to our attention. We genuinely hope you will reconsider and provide us w... read more
2 night stay after surgery before traveling home. Checked loaded luggage cart and came in only to find out elevator broken and room was on 3rd floor had to carry everything up and down 😬
Business response:
Dear Rebecca, Thank you for taking the time to share your experience with us. We are genuinely sorry that you faced difficulties during your stay with us, especially after undergoing surgery. We understand that the out-of-service elevator must have caused inconvenience and frustration for you. We know the importance of a comfortable and stress-free stay, and we assure you that we are taking steps to address the issue to ensure that it does not happen again. We wish you a speedy recovery and hope you can give us another chanc... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.