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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff has multiple duties which limits their ability to be present at the front desk most of the tome. Staff is friendly. However, the property could be better maintained considering there’s a huge spider web on one of the hallway lights.
Business response:
Cece, we appreciate being our guest at Extended Stay America. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for a great stay. Thank you for your constructive feedback, and we look forward to serving you again soon. Sincerely, Hotel Management
They never have any plate packages available. Housekeeping was supposed to come on Thursday didn’t. Ants everywhere.
Business response:
Thank you for writing us back. We apologize for the service issue and the lack of kitchenware. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was what I needed. Nice facility, clean, quiet and good price.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you loved our well-maintained property and that you found us to be at a fair price. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Our stay was very comfortable and we enjoyed the nice staff at this location
Business response:
Sheri, thank you for the glowing review of Extended Stay America. We're thrilled to know you had a great time with us and that the service provided by our excellent associates way beyond your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
It’s an ok hotel It was ok. We had some late night noisy people the last couple days. No one attempted any cleaning of lobby area after someone tracked mud throughout area. Not sure if I’d stay there again.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Motel was close to where I was going. I will be staying elsewhere next year.
Business response:
William, we appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Wonderful staff Elizabeth Tark has been a great he
Business response:
Sheri, thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone including Elizabeth and Tark, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.3 star rating with 775 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.