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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The space is dated, the walls are thin. It was ok defintely 2-3 stars at best
Business response:
Dear LaTanya, Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry to hear about your negative experience during your visit. We appreciate your feedback and will take it into consideration as we work to improve our property. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. S... read more
I was given an option of two rooms. One stated to be better than the other. One smelled of wet dog and the other had a leaking shower faucet which made the room smell of chlorinated water. Fortunately, I only needed the room for a single night. These rooms clearly need maintenance and attention.
Business response:
Dear Omar, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We take cleanliness and hygiene very seriously, and we will investigate this further and take steps to improve our service.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a better experience. Sincerely,Hotel Management
This is by far the worst hotel I have ever booked, we looked at the rooms and decided not to stay since this is more like a 1 star hostel, very disappointing.
Business response:
Dear Raul, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. We understand the difficulties which impacted your time with us. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management
The guest services was horrible. Wifi connection was very bad. It has false advertising about breakfast included. It is not a real breakfast. It is a to-go breakfast.
Business response:
Dear Mohammad, Thank you for being our guest. We apologize for your internet issues and understand your disappointment with our grab-and-go breakfast options not meeting your expectations. Your valuable remarks are already shared with our team for quick review and action. Additionally, your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your tr... read more
Do NOT stay here! Keep driving! Worst hotel I’ve ever been to. There is only employee trying to check people into rooms that weren’t available or had no mattress. She spoke broken English which made it difficult to explain that we booked a room with a king bed but she said they have not king beds even though it showed up online. The lobby is so dingy and uninviting. Hallways smelled like cigarette smoke, cat pee and maple syrup. When checking mattress for bed bugs, found crumbs and dust all over the box spring. Surprisingly ... read more
Business response:
Dear Guest, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.