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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was wait there for over 20 minutes before the front desk staff to show up
Business response:
Thank you for choosing to stay with us. We're sorry for the inconvenience you had at the front desk. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
There was someone's dirty sock left in the closet in my room, and the grab and go breakfast didnt even include bananas...thats pretty cheap in my opinion..i probably wont stay at least in the germantown,md one ever again
Business response:
John, thank you for staying with us during your visit. It was disheartening to read the housekeeping issues in your rooms. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We regret our breakfast offerings were not of your liking and will share your comments with our brand leaders when determining new choices future implementations. We are sorry for this unpleasant experience and would love to make it up to you on a ne... read more
Funny smell in the halls sinks and tubs were getting worn out , otherwise room was large and nice
Business response:
Thank you for your review. Although you liked our spacious suite, we are sorry for the odor you experienced. Your feedback will be shared with the housekeeping team for review and action. We appreciate your feedback and hope to see you again on your next visit this way. Sincerely, Hotel Management
Fine, just fine. Clean and comfortable. It was exactly what you'd expect and it was fine. Nothing special, but clean room, no problems.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.4 star rating with 808 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.