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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pictures looked good on paper, but not so much
Business response:
Dear David, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management
The room was not ready at the time of check in, I was giving a different room than what I had paid for. It was imposible to sleep in the room because of the strong smell of weed, I tripped several time because of the carpet by the bathroom was lifted up. The furniture with stain and ripped off. Cabinet falling apart. When I went to the front desk I waited almost 30 minutes but no one showed up to complain about the room so I decided to leave and not stay in the place. I wish I could get my money back and would never stay at ... read more
Business response:
Dear Juana, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not ... read more
Room was without a bed spread, no pillow cover on one pillow. No TV remote, no ice machine
Business response:
Dear Keith, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the missing bedspread, pillow cover, TV remote, and the lack of an ice machine. This does not meet our service standards, and we appreciate you bringing it to our attention. Thank you for your feedback. We will address the issues you experienced and aim to provide a comfortable stay for all guests. Please let us know if there is anything we can do to make things right. We appreciate your... read more
Very dirty and cockroaches everywhere. Bad bathroom and very bad bedcovers/ bedsheets. Bad small in the elevator. I kill over three cockroaches in the room and one on the bed. And quickly left the hotel. The hotel should be closed down for massive renovation or disinfection asap.
Business response:
Dear Philip, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management
Roach Motel!! Learn from my mistakes! I should have seen the red flags as soon as I walked in the lobby. It smelled of pot and smoke, and there were dust bunnies along all the walls. My third sign was that the room we booked was the last king be and the toilet was broken. The front desk offered to cancel and refund or move down to a queen. I should have canceled right there and then regardless of our rushed scheduled to get to an event. Instead we made a huge mistake and agreed to take the queen. We should have just refused ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effort... read more
The main bed had hard springs and my son noted that the pull out bed had brown stains on it and a worker at the desk said didnt we give you sheets.
Business response:
Dear Anthony, Thank you so much for your recent stay with us. We always want our guests to have a gratifying experience in every aspect, so it was disappointing that the bed in your room was not very comfortable. We will look into this; thank you for letting us know. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
Staff was absolutely great…they were all very accommodating. But the hotel looked like it hadn’t been renovated in years…the rooms were clean, but the couch had stains and the shower handle popped off during use. The hotel lobby and elevator looked run down. Also didn’t appreciate the guest who used the hotels parking lot as a place to work for on his car.
Business response:
Dear Kenneth, Thank you for being our guest and appreciating our friendly staff. However, we are sorry we cannot provide you with a flawless experience while you are here. Also, the facilities and amenities were different from your expectations. We have noted your remarks to update and will share them with the concerned team. In the meantime, our housekeeping and maintenance team will keep the area fresh and updated for our guests. We encourage you to try us again soon, and we are confident you will enjoy the exceptional sta... read more
Check those fees! Took a while to get a cart to bring all my stuff and one dog to the third floor. I was told at checkin that my confirmation didn't include a $25/night pet fee which they then added; I don't recall any mention of that fee when booking. I could have stayed at a Super8 for less than half the price and been just as OK.
Business response:
Dear Steven, Thank you for sharing your experience at our hotel. We are sorry you were unaware of our pet policy and apologize for the inconvenience caused during check-in. We try to keep our guests informed about our pet fees by publishing this information on our booking sites, and we will be sure to review our third-party websites and our official site to ensure everything is up-to-date. We hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.