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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Kenrick, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit our area.Sincerely,Hotel Management
The room was very nice.
I ended up not staying because the room was very dusty, cigarette burns on the carpet and in the toilet sink.
Business response:
Dear Guest, Thank you for your feedback, and we apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were with the burns on the carpet and toilet seat. We would have been happy to correct the issue before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management
Without telling me the room was assigned for the disabled. The smell of room was bad. I got stung by bug 2 places after sleep. This hotel was worst ever.
Business response:
Dear DONGAN, Thank you for choosing our hotel for your recent stay. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet your expectations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Please accept our apologies for your frustrations and inconvenience during your stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely... read more
Bloody sheets broken counter tops
Business response:
Dear David, Thank you for staying here. We regret the disappointment with the cleanliness and maintenance issue in your room. Our housekeeping team works hard to keep the place clean, and we are sorry if they overlooked a few areas in your room preparations. We will ensure these are addressed adequately and never repeated, and we hope for an opportunity to make this up to you during a future visit to the city. Sincerely,Hotel Management
it's good staff.
Business response:
Dear il ho, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we appreciate your lovely comments for our associates, and we will surely share your compliments with the team! Thanks again, and we hope you will stay with us soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.