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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy buena limpieza y el lugar muy bonito muchas gracias
Business response:
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you had a great stay. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I’d stay again We had a great stay. The front desk attendant was very helpful and friendly. She gave us great local information and helped provide us with extra sheets and pillows. The only part of our room that was a little iffy was the bathroom door. It took my whole body weight to open and close the door which was loud for the others if anyone was sleeping. The Lakeforest mall was a good stop that was nearby.
Business response:
Thank you for choosing Extended Stay America. We are glad we met most of your expectations, and you had an overall pleasant stay. However, we are sorry for the inconvenience you had with the bathroom door. We will review your feedback with the maintenance team to ensure each guest has a great experience. We hope you will choose us again when you are in the area. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
The room was fine. I stayed for 5 nights. No service was provided to the room during my stay. Not a lot of water pressure in shower. Toilet had problems flushing. Kitchen amenities were fine. Bed was comfortable. Convenient to 7 eleven.
Business response:
Kristine, thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the maintenance issues in your room. Your feedback is discussed with the concerned team for review and action. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Spacious room . Check in process was quick and amenities were excellent
Business response:
Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our well-appointed room made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
The check in was easy, the rooms were amazing, and our stay was exactly what we needed. The only thing I didn't like was their breakfast. Some old muffins and ok coffee was definitely not what I was expecting.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback regarding the breakfast offerings will be shared with our Brand Leaders. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Check in was fast with no wait at the counter. The room had a kitchenette which was surprising, with stove and refrigerator. The parking was plentiful and outdoor safety due to extensive lighting was reassuring. On the negative side, the room did have a faint unpleasant odor lingering in the air. The kitchen was not stocked so everything (silverware, cups, glassware, coffee pot, etc.) has to be requested from the front desk. There was a “grab and go” breakfast which was muffins, breakfast bars and coffee. No cooked foods. Th... read more
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your concern regarding the odor issue in your room had been shared with our housekeeping team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Breakfast is lacking, stale muffins and granola bars, so if you book this hotel because it has breakfast instead of another that doesn’t have it, beware of it
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.3 star rating with 775 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.