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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room had electrical problems. We were placed in a new room and giving a credit James the night manager had exceptional customer service.
Business response:
Nancy, thank you for being our guest at Extended Stay America. We are glad to know you loved the service provided by James and that he made your visit a memorable one. Your compliments will be shared with him for a job well done. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
James has AWESOME customer service skills!!! In our first room the electrical outlets did not work. James, the night manager, was AWESOME. Got us a working room and the rest of our stay was good!
Business response:
Nancy, thanks for the gracious review. Our staff is committed to providing excellent service, so James will be happy to know his efforts helped make your stay a great one. It was such a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Wow - Jon, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Great 2 days! The room was excellent. Very clean and so comfortable. The staff was so so accomodating and nice. Whenever I'm in town, I'm staying here.
Business response:
Carlos, thank you for returning to stay at Extended Stay America. We are thrilled to read you loved our courteous service and your well-appointed room. We appreciate your patronage look forward to your next visit. Sincerely, Hotel Management
Business response:
Debashish, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Mahmoud, thank you for being our guest at Extended Stay America and for the five-star rating. We are thrilled to know we meet all of your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was perfect for us We were tired and happy and greatful to stay at extended stay in MD on our way to OH. it was perfect for us.
Business response:
Melanie, thank you for reviewing your stay at Extended Stay America. We're happy you enjoyed everything we have to offer and that you had a perfect time with us. We enjoyed being of your service and look forward to seeing you again soon. Sincerely, Hotel Management
It was fine, only thing there was not coffee in the room at our disposal. We had to go to the lobby to request some cups. Other than that, the stay was comfortable
Business response:
Frank, thank you for staying at Extended Stay America. We are glad your overall visit was pleasant, but we are sorry if our dishware policy was not communicated to you. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 4.4 star rating with 808 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.