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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 night stay after surgery before traveling home. Checked loaded luggage cart and came in only to find out elevator broken and room was on 3rd floor had to carry everything up and down 😬
Business response:
Dear Rebecca, Thank you for taking the time to share your experience with us. We are genuinely sorry that you faced difficulties during your stay with us, especially after undergoing surgery. We understand that the out-of-service elevator must have caused inconvenience and frustration for you. We know the importance of a comfortable and stress-free stay, and we assure you that we are taking steps to address the issue to ensure that it does not happen again. We wish you a speedy recovery and hope you can give us another chanc... read more
Hotel was over boom and didn’t have a room available
Business response:
Dear Prasanna, Thank you for your feedback. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hot... read more
Understaffed, lacking in supplies There was one person in front desk that seems to do everything -- checking in guests, providing towels, doing laundry, etc. The requested bedsheets & pillows for our sofa bed were finally available after 3 attempts. They were given to us directly from the laundry, unfolded in a plastic garbage bag.
Business response:
Dear Michael, Thank you for staying with us and for your review. We apologize for the concerns you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management
The space is dated, the walls are thin. It was ok defintely 2-3 stars at best
Business response:
Dear LaTanya, Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry to hear about your negative experience during your visit. We appreciate your feedback and will take it into consideration as we work to improve our property. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. S... read more
I was given an option of two rooms. One stated to be better than the other. One smelled of wet dog and the other had a leaking shower faucet which made the room smell of chlorinated water. Fortunately, I only needed the room for a single night. These rooms clearly need maintenance and attention.
Business response:
Dear Omar, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We take cleanliness and hygiene very seriously, and we will investigate this further and take steps to improve our service.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a better experience. Sincerely,Hotel Management
This is by far the worst hotel I have ever booked, we looked at the rooms and decided not to stay since this is more like a 1 star hostel, very disappointing.
Business response:
Dear Raul, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. We understand the difficulties which impacted your time with us. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.