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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was horrible, the TV didn’t work and the front desk woman was rude and didn’t care how she acted, I will never stay at another Extended Stay ever again!!
Business response:
Dear Kevin, We sincerely apologize for the inconvenience you encountered during your recent stay. Ensuring a comfortable and hospitable environment for our guests is of utmost importance to us, and we regret that your interaction with our staff fell short of our usual high standards. Additionally, we understand the frustration caused by the TV issue and assure you that our maintenance team is actively working to resolve it swiftly. Your valuable feedback is instrumental in our ongoing efforts to enhance our services, and we ... read more
This property is HORRIBLE. We got here at approximately 10:20pm and weren't able to find a suitable room til 11:15. The first room was cold and the mattress has what looked like a stain from dried blood and the heat wouldn't turn on. The second room they gave us had a fire alarm that kept ringing. The clerk went with me to check other rooms to make sure that everything worked and we went through 9 rooms before finding one that didn't have issues. All i needed was a warm room with running water to spend the night. Never again... read more
Business response:
Dear EFRAIN, We appreciate your detailed review. Please accept our sincere apologies for the inconvenience during check-in and the issues with cleanliness. This falls short of our high standards, and we're addressing these matters with our maintenance and housekeeping teams to prevent reoccurrence. Your comfort is paramount, and we regret any challenges you face. We value your feedback and hope for the opportunity to welcome you back and deliver the positive experience you rightfully expect from us. Thank you for bringing th... read more
Very noisy and old hotel Very Old lobby, painting and carpet. I had bug in my room. A lot of noises from upstairs neighbours at 3 Am. No telephone to call lobby and complain. Terrible breakfast. I do not recommend this hotel
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
201 is good but properly 205 across from them is better
Business response:
Dear Jeremy, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Managemen... read more
Nothing
Business response:
Dear Tye, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management
Not completely satisfied Hotel was not very clean and outdated. Other occupants were very loud and the quiet time hours were not enforced by staff. The beds are super hard but clean. Trash had not been taken out so room had a smell. If you just need a cheap room, this hotel is ok but if want any comforts at all, this is not your place.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent visit to our hotel. We apologize for the challenges you encountered during your stay. We genuinely regret the cleanliness and noise issues you encountered, as this does not align with the seamless experience we strive to provide. We take your concerns seriously and will address them with our team to enhance our guest's satisfaction and comfort. We appreciate you bringing these matters to our attention. We genuinely hope you will reconsider and provide us w... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.