Extended Stay America - Washington, D.C. - Herndon - Dulles

Business response:

Russell, we are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the review. We are glad to know you had a comfortable stay and that we met most of your expectations. It was a pleasure hosting you, and we would hope to serve you again when in the area. Sincerely, Hotel Management 

Business response:

Marwa, thanks for the feedback. We are pleased to know you received excellent customer service from our staff and that you had an overall pleasant stay. However, we are sorry for the cleanliness issue you had and regret the inconvenience caused. Your comments have been shared with the housekeeping team to ensure they inspect and clean the everything thoroughly. We hope you will give us a chance to serve you better the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Charylene, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Wow - thanks for the five-star rating of Extended Stay America. We are thrilled you had a wonderful stay with us and enjoyed everything we offer. On behalf of everyone here, we invite you to stay with us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for your review. We are sorry for the inconvenience you experienced during your stay with us, and we have shared your feedback with our maintenance team to see what went wrong. It was a pleasure having you as our guest, and we hope the positive aspects of your stay will bring you back to us in the future. Sincerely, Hotel Management