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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service needs upgrade Service was great but no hot water in the morning and bed was really uncomfortable- they did comp the room though.
Business response:
Thank you for choosing our hotel and for your review. We are sorry for the inconvenience you experienced during your stay with us, and we have shared your feedback with our maintenance team to see what went wrong. It was a pleasure having you as our guest, and we hope the positive aspects of your stay will bring you back to us in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Wow - Philippe, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
n/a
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that our location was perfect for your needs. That being said, we are sorry for the inconvenience you experienced while you were here. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Smoke The hotel is a non-smoking hotel but all the guests around me was smoking in the rooms that the smoke iwas terrible and came under my door into my room and I called the front desk went to the front desk and they did nothing about.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
A quit stay in Herndon A good stay overall. A few things need updating.
Business response:
Del, thank you for taking the time to post your review. We are happy to know you were overall satisfied with your stay. Also, your feedback is of utmost value, based on which, we will take corrective steps to further improve our performance. We hope to see you again whenever you are back here. Sincerely, Hotel Management
Feeling good except the issue above. The down water in bath is bad.
Business response:
Jing, thank you for staying at Extended Stay America and sharing your review. We are happy your overall experience was enjoyable, but we are sorry for the issues you had in your bathroom and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Comfortable stay and helpful staff It was a comfortable stay. Nice to have a kitchen with a full-size refrigerator. The gentlemen that work at the front desk in the evening and overnight were very friendly and helpful. The pillows could have been a little more comfortable though.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Very little English spoken, Check-in was late at night, fellow working at the desk acted as if I had interrupted his Spanish-only soccer special...spoke English in a broken way but was able to communicate that he was not particularly pleased to have me there by his brusque manner, and slow actions.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.