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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dumpy The pictures on the app do not show the true condition of the hotel. The hotel is completely worn down, the bed is like cardboard the cabinets are all lopsided. There is nothing close by and the hotel has no concessions. Very disappointed, we were supposed to stay 5 nights but checked out the next morning.
Business response:
Dear Samuel F, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies if the guest rooms did not meet your expectations, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate you... read more
Roaches and ants… mouse traps sticking out from underneath doors…
Business response:
Dear Star, Thank you for bringing this to our attention. We apologize for the pest issues you encountered during your stay. Ensuring a comfortable and clean environment for our guests is our top priority, and we take reports of pests very seriously. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We appreciate your insights and hope to have the opportunity to improve for your next visit.Sincerely,Hotel Management
Roaches in the room. Smoke smell was all over the room.
Business response:
Dear Guest, Thank You for choosing us. We sincerely apologize for the issues you encountered during your stay. Ensuring a comfortable and clean environment is our priority. We take reports of pests and odors seriously and are actively addressing these concerns with our housekeeping and maintenance teams. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Hotel Management
A guy stomping all night. Police outside my door at 4am. I’ve never had a worse night sleep. Staff is disinterested in completing any requests in a timely manner. They will sit on the iPad and tap for 5 minutes straight before they can walk away and grab something 30 ft away. I’m not the type to even leave reviews but man. That was horrible in every way. I’m an easy going guy you really gotta push for me to say something. Here we are
Business response:
Dear Paul, We sincerely apologize for the disturbance you experienced during your stay. Our team strives to ensure all guests enjoy a peaceful environment, and it's disappointing to hear that we fell short of your expectations. We understand the importance of prompt service and will address this issue with our staff to improve our response time. Your feedback is valuable to us, and we hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Sincerely,Hotel Management
Está sucio mucho ruido y no me sentí seguro
Business response:
Dear Alex, Thank you for reviewing your stay. Please accept our apologies for the cleanliness and noise disturbances you experienced during your stay with us. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another room. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hot... read more
Nunca me dieron la habitación cuando la necesite Nunca me dieron la habitación cuando la necesiten solo quiero mi reembolso del dinero !!
Business response:
Dear Jorge, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.