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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tolerable for the few hours that we needed a bed. The floor was dirty, the furniture was worn and beat up, the cabinets in the kitchenette were rusted on the bottom, there was a layer of dust on the dresser, and the bed only had a thin spread and the sheet no blanket. The desk staff was rude to the people in front of us checking in. One of the men asked if there was a restroom he could use and she told him, “we don’t have a public restroom, you’ll have to wait until you get checked in to your room”. The hallways reeked of ci... read more
Business response:
Dear Stephenia, Thank you for taking the time to share your feedback with us. We apologize for the cleanliness issues you encountered during your stay. It's disappointing to hear about your experience with our desk staff, and we will address this with our team to ensure better service in the future. Your comments are invaluable, and we're committed to making improvements to provide a more comfortable and enjoyable stay for our guests. We hope you'll consider giving us another chance to exceed your expectations on your next v... read more
The room 220, smelled. The shower unit had a major crack in it. The property just felt and looked dirty
Business response:
Dear Jim, We apologize for the issues you encountered during your stay, particularly the odor and the condition of the shower unit. Your experience does not reflect our standards, and we are taking immediate steps to address these concerns. Our team is committed to improving the cleanliness and maintenance of our property. Thank you for bringing these matters to our attention, and we hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
The Hotel/Room was Dirty,Stinky,Bugsand Unsafe . I will never ever stay or recommend to anyone!
Business response:
Dear Tiffaney, We apologize for the disappointing experience you encountered during your stay. Maintaining a clean and safe environment for our guests is our utmost priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we will address the cleanliness and safety concerns with our team to prevent similar incidents in the future. We understand your decision, but we hope you might consider giving us another chance to provide you with a significantly improved experience in the futur... read more
One night only My husband and I were just stying for the night but if I was going to cook there was nothing provided for me. The room was dim and the bed was so close to the flor I thought I was sleeping on an air mattress. When I turned the water on it came out brown so I turned all faucets on and let them all run for about 5 minutes or so. the dresser looked very over used and there wasn't any dirty laundry bags in the room either. But also upon entering the hotel the front glass door ws broken as well. Even though it was ... read more
Business response:
Dear Tracy, We sincerely apologize for the numerous issues you encountered during your recent stay. Your concerns about the kitchen amenities, room condition, water quality, and the state of the entrance are deeply troubling. We understand your frustration and regret that we did not meet your expectations. Your feedback has been shared with our management team to address these problems promptly. We are committed to improving our facilities and services. Thank you for bringing these matters to our attention, and we hope to ha... read more
What you see in the picture is not what it is. People live in this property disgusting. I slept with my clothes on don’t spend your money in this go somewhere else 😡😡 the only thing good is the staff in this place
Business response:
Dear Wilnelia, Thank you for sharing your feedback. We apologize for the disappointment you experienced during your stay. It is disheartening to hear that your expectations were not met, and we understand how crucial comfort is for our guests. We are, however, glad to hear positive remarks about our team. Rest assured, we are committed to improving our accommodations and services to ensure a more pleasant experience for all our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Rude staff (Zee). Credit card was charged 3 times although I paid through Expedia and no one was willing to talk to me about it, including their toll free number.
Business response:
Dear Kerry, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.