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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This WS My First Time Here And To Me Personally, Its Not A Very Welcoming Feeling Past The Lobby. C!early Needs A Few Renovations And Minor Clean Ups Inside Rooms. I Wouldn't Recommend This To Anyone I Know.
Business response:
We are sorry our facilities did not live up to your expectations and regret any inconvenience caused while here. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
This hotel sucks everything in my room was broken.... OH also they gave me tissue as toilet paper. never coming again
Business response:
Thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Manageme... read more
Terrible stat The hotel had roaches, the bed sheets was old and had stains that couldn’t come out. They didn’t have any wash rugs inside my hotel room. The heat didn’t work. The shower head mad noises when it comes on. The towels where old, and had stains on them. The bathroom toilet seat wasn’t cleaned at all. The seat to the table had stains on from many of people having sex on it. I never experienced nothing like that. I wasted my 106.00 dollars cause I didn’t feel comfortable staying there. Overall it was an bad experien... read more
Business response:
Marquita, thanks for taking the time to evaluate your experience at our hotel. We apologize and sincerely regret the inconvenience you encountered in your room while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Hotel condition was filthy! Filed a complaint through the website and I’m doing it again here! The hotel was so filthy after being offered a second room and that being filthy too ii was forced to leave. Wouldn’t recommend to anyone!
Business response:
Thank you for letting us know about your recent experience. We apologize for the housekeeping issues in your room. Your concerns have been shared with our management team, and we will certainly be addressing this with our housekeeping supervisor as well as our entire cleaning staff. This is not the type of impression we like to leave on our guests, and we hope you will give us another chance to serve you again in the future. Hotel Management
The worst That was my worst experience staying in any hotel..I will never get a room ever again there
Business response:
Thank you for your feedback. We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
The hotel was old and in need of many repairs if not a complete remodel. It smelled like stale cigarette smoke and marijuana. It was loud. The walls were paper thin. I would never stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I️ guess you can’t always go where the price looks good
Business response:
Calandra, we apologize for the disappointing stay you had with us and that you were not happy with our service and facility we offer. Although your experience is not typical, we obviously have room to improve. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Person working at counter was Excellent Person working at counter CHRIS was very helpful on so many levels at check in anf check out. If Not for him i wouldn't have stayed there at all.
Business response:
Charles, thanks for being our guest. We are pleased you liked the service provided by Chris but we’re sorry for the issues you experienced during your stay. Please consider giving us another chance to showcase our improved side to you on a future date. Sincerely, Hotel Management
Dirty room stained dirty towels, leaky fridge, broken tv remote, empty Coffee pot etc etc etc.
Business response:
Please accept my sincerest apologies for your experience at our hotel. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working with our respective departments to deliver better hospitality going forward. Please consider giving us another chance to provide the experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,807 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.