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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed very Didn't like at all,not a full stove like said online,no signs for doors,chair had cigarette burns, blanket was thin like sheets,hair all in shower,1 roll tp in bathroom for a week in stay Thursday to Monday . Was very uncomfortable n disappointed
Business response:
Dorian, thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The shower was filthy. The kitchenette floor was was sticky. There was a film on the t.v. screen. The gave us dishes that were random, mismatch and questionably clean. The stove needed a cleaning.The overall stay made me feel squeamish and uneasy.
Business response:
Thank you for choosing our hotel for your stay. We are truly sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team in an effort that this problem is never repeated again. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Stinky I was supposed to have a nonsmoking room and the room reeked of smoke. I had to open the window to get fresh air, I also had to open the windows because the air conditioner did not work! Hotel was not as advertised at all!!
Business response:
Duane, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The hotel had bed bugs. I stayed one night because I was bitten by bed bugs and had to go to the doctor
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
As soon as i walked in the room roaches were crawling on counter in kitchen atea
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
I could not believe what I saw. The carpet was Dirty, telephone had not been clean in months and the cabinets were terrible. We were moved to another room and it look like someone had just got out of the bed. I am still waiting for my money to be returned. We checked out in 20 mins.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. For further queries, please reach out our front desk as they would be happy to assist you. We would welcome an oppo... read more
Do Better to Improve The Hotel ran out of breakfast one morning. The elevators smelled like marijuana. There was no fitness center. There were no pots nor utensils. The stay was not enjoyable.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worse experience -room was not clean, and I got bitten by bedbugs.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Reeked of marijuana. Room clearly wasn’t cleaned (little black hairs in and around sink). Ended up finding a different hotel. AWFUL hotel!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.