This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches I'm finding this review really hard to write because although the staff there is so friendly and kind, overall I ended up having a horrible experience. The customer service there is great. All of the employees I ran into were able to answer all of my questions and they were very kind. Going in I had no complaints about the room. Everything (heat, lights, kitchen appliance) worked just fine, the free wifi did what it said it would do, the bed and linens were comfortable and clean. I was comfortable until a few hour... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
When arriving at the hotel I had to stand at the front desk for 15 mins waiting for someone to come after saying “hello!” Several times, I then walked around to see a employee break room and knocked on the door for “Isa” to open the door eating he then gave us a keycard for room 311! 311 was HORRIBLE! It hadn’t been cleaned the bed wasnt made it was dirty towels laying around the room it was just unbelievable! To go back downstairs to have to knock back on the employee break room door so we could get a different room to wait... read more
Business response:
We sincerely apologize for the poor service you received from our associates at the time of check-in and the cleanliness issue you had in your room. Your feedback is shared with our Front office and Housekeeping team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Ranelle, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever your travels bring you to our area, and we look forward to welcoming you back soon! Sincerely, Hotel Management
A mousy situation There was a mouse in the rm and he has mouse droppings on the bed under the pillows, me and my babies heard some mousy noises and sure enough it was a mouse. They switched us to another room the next day.
Business response:
Dear Guest, thank you for staying with us and for the review.We aresorry we failed to provide you with the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular pest control treatments from a professional service to ward off the type of unwanted visitors you mentioned. hank you for bringing this to our attention so we could act quickly and find you a new room. It was a pleasure to have you stay with us and we hope to welco... read more
This hotel is trifling! they had roaches climbing up and down the wall.
Business response:
Thank you for being our guest. We are sorry for the insects you saw. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
A lil disappointed This location can use a bit of a renovation...be sure to request all toiletries from customer service
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Just say No!
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Clean your rooms better Hotel was supposed to be smoke free but floor 3 smelled like nothing but smoke and there was bugs on the floor...the first room I was in someone was clearly smoking in there and I tried to deal with the smell and take a shower to go into the bathroom and see no toilet paper and someone’s used wash clothing hanging on the shower curtain rod... I stay at hotels quite often and have never been to one with this level of cleaniess.
Business response:
Selena, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies team for the cleanliness issue and your feedback is discussed with concerned teams with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.