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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean When I got into my room the toilet was flooded, I called several times about the toilet & didn’t get anything but a nonchalant response, it didn’t look like anyone had cleaned in there because there was someone’s shirt still in the room. There was a big red stain on the floor by the kitchen area.
Business response:
Nathaniel, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Unfortunately, it was not disclosed that the property had roaches. The bathroom had
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We are working with our housekeeping and pest control teams to reiterate the importance of our daily cleaning to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
In a bad neighborhood. No dishes or flatware or even a paper cup to make coffee. No soap in the bathroom. Someone was smoking so much ganja that we could smell it down the entire hall corridor after getting off the elevator. Not a place I’ll ever stay again.
Business response:
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can pro... read more
Very disappointed I will not stay there again. I booked four rooms through hotel.com and when I got to the hotel they only had one room reserved for me they had to search for three of the rooms. They got me three rooms but one room was being used as a storage area so I had to wait on that to get cleared out they were they were not able to get me a fourth room so I had to go to another hotel to get the fourth room for my party the one room had vomit outside of the room and was not clean I was not charge for all four rooms but... read more
Business response:
We are sorry we were unable to accommodate you in the room that you reserved and the inconvenience we caused to you. Please know your feedback has been shared with the concerned teams in an effort to prevent the issues you mentioned from happening again. Also, we welcome you to contact our front desk for any billing issue as they will be happy to assist you. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Business response:
Stephanie, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I did not like the craziness of the hotel the mattress with 30 it’s smelled really bad in the room it was probably the 30th hotel I have ever been
Business response:
We sincerely apologize for not meeting your expectations with regard to your room. Your feedback concerning the odor issue is discussed with the concerned team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The bed was broken, the toilet wouldn't flush. It smelled like cigarettes, toilet wouldn't flush, bed frame was broken, shower didn't work well, an I seen a roach ... Completely bad experience
Business response:
Darrell, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issues you mentioned in your room. We hope you will consider giving us a chance in t... read more
Terrible visit The hotel was very dirty, it smelled like urine & cigarettes in the hallway.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.