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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed customer Hard bed, heat kept turning cold. Not a good experience.
Business response:
Dejuan, thank you for being our guest. We are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have alerted our maintenance team about the HVAC unit, and they are checking and fixing it immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Do not stay here! I would like my money back. I was in town for a wedding and the room was disgusting! There was no hot water and no proper lighting in the parking lot at night
Business response:
Brittany, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
By far the worst hotel I have stayed in. It was very dirty, outdated, and smelled bad. The staff didn’t clean the rooms and they have mice and roaches. We switched rooms 3 times and one room they gave us was completely trashed, we checked out the nex morning after finding roaches in the room! That was the last straw, we would have checked out as soon as we checked in but I had small children with me and it was after midnight. This hotel needs to be torn down.
Business response:
Dear Valued Guest, Thank you for sharing feedback about your recent stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Fisrt I drove 4.5 hrs to location only to find out my reserved room was sold. Staff was not help helpful
Business response:
Thank you for reviewing our hotel. We apologize for not being able to accommodate you and for poor service you received from our associates. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Heating system wasn't working right, two chairs was dirty and bed sheet wasn't as clean as expected
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Whole place was smelling of weed
Business response:
Dear Jimi, thank you for choosing our hotel for your accommodation needs and for the welcomed feedback.We areso sorry the smoke you endured left you with an underwhelming experience. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately moving forward. It is our hope to have you back for a visit, and the opportunity to provide you with a pleasant environment and stay you deserve. Travel well. Sincerely, Hotel Management
This property was the worst. The room and the hallway smelled horrible. The bathrooms were not cleaned. The refrigerated was dusty on the outside and smelled on the inside. It was vomit on the carpet in the room next to me in the hallway. The breakfast consist of coffee granola bars and hot chocolate.
Business response:
We offer our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of making our guests stay a comfortable one with a well-appointed room. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.