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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
never again if you don't mind bugs,mold,and stinky rooms this is the place for you.
Business response:
Chad, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Pot condition Room was st my and the sheets were stained
Business response:
Amarilis, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Room Terrible!!! First of al the toilet seat was filthy. Pubic hair on the soap. Brown stuff was on the wall of the bedroom
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Front desk has great customer service The hotel room had rouches, chip paint, and dirty.
Business response:
Thank you for evaluating your stay with us. Although we’re glad to know you were pleased with the service provided by our staff, we apologize for the cleanliness issue you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re also working with them so such issues are prevented from happening in future. We have also asked our pest control provider to service our hotel immediately. Please consider giving us another chance as we would welcome an opportunity to restore a favorable impres... read more
Disappointed very Didn't like at all,not a full stove like said online,no signs for doors,chair had cigarette burns, blanket was thin like sheets,hair all in shower,1 roll tp in bathroom for a week in stay Thursday to Monday . Was very uncomfortable n disappointed
Business response:
Dorian, thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The shower was filthy. The kitchenette floor was was sticky. There was a film on the t.v. screen. The gave us dishes that were random, mismatch and questionably clean. The stove needed a cleaning.The overall stay made me feel squeamish and uneasy.
Business response:
Thank you for choosing our hotel for your stay. We are truly sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team in an effort that this problem is never repeated again. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Stinky I was supposed to have a nonsmoking room and the room reeked of smoke. I had to open the window to get fresh air, I also had to open the windows because the air conditioner did not work! Hotel was not as advertised at all!!
Business response:
Duane, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,808 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.