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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Overpriced Bates Motel This place seems like an overpriced shelter. The floors are dirty, they don't clean the rooms thoroughly, the mattress had dried blood & urine stains along with the mattress pad and the dingy linen & towels. People are sleeping in the lobby that appear to be homeless and I can appreciate not leaving someone out in the cold they should have somewhere else for them to stay in there. It was dark and did not feel safe. I asked to have my room cleaned and they acted like that was too much to ask for, so the... read more
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you experienced while here and that your room was not properly serviced during your arrival. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management
Business response:
Johanna, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Nightmare We checked in & later found out that the toilet was not functioning on our room and the receptionist was very rude when we reported it. We ended staying in a handicapped room because the remainder of the hotel was sold out. Since I had cancelled the 1st reservation after finding out that the toilet wasn’t functioning, I was charged a new rate of $50 more per night. We brought our issues to the day shift staff the next day & she was very pleasant & accomodating!
Business response:
We apologize for the disappointing stay you had with us. We are sorry for the issues you had in your room and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. We value your feedback and will use it to ensure that our front desk staff are more consistent with our service levels. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Gross I stopped at this hotel because it is pet friendly. Advertised as a smoke free hotel, I did not expect my room to absolutely reak of cigarettes. Even the linens on the bed smelled.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Don't do it to yourself
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Nope. Nope. And Nope!!! The room was a disaster. The microwave had to have been from the 1980s. The refrigerator had mystery stains all over the outside and the inside of it. The countertop was partially ripped up from the cabinets. There were random black hairs stuck to the ceiling above you in the shower. The hallways reeked of cigarette smoke. Not worth the $95 a night I paid.
Business response:
Justin, thank you for staying with us and for the review. Please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Dirty Hotel: Needs Good Cleaning It took about 20 mimutes for someone to appear at the front desk to check us in. The room is dirty and smells. Trash can was not emptied. Dirty towel was on the floor in the bathroom. Folded towels were on the bed.
Business response:
Jonathan, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family again when in the... read more
Worst experience Started out ok was able to check in a little early., after that, down hill. Room had a funky smell, and no wash clothes, called front desk 6 times and even went to front desk never got them. Was there for 3 days and never got wash clothes, thankfully I brought my own. Was a man sitting in Lobby chair with his ashy crusty feet one in the chair and the other out in front as if he was showing off those disgusting feet. Found roaches in the bathroom on the floor, running around. Stove in room but had no pots pan... read more
Business response:
Kevin, we apologize for the cleanliness and service issue you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawbacks. We have also discussed your feedback with our staff to improve our service and facilities moving forward. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We also d... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.