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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The checkin process was a nightmare. We tried to checkin 1 hour and half early and were told the rooms were not assigned and not available. When we returned there was a long line of people trying to check in and were told there was something going on with the software. We waited another 45 minutes to checkin. Some rooms were not cleaned and ready and some had people still in them. This was after 3pm when checkin time was. The construction area was a mess and there was an outside door that had been broken for a couple days. T... read more
Business response:
Please accept our apologies for the issues you encountered at the time of check-in and with your room. Your concerns has been shared with the respective teams to ensure this does not happen again. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The Hot Water Wouldn't Work And It Smelled Like Cigarettes In The Halls
Business response:
Please accept our sincerest apologies for not living up to your expectations. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We deeply regret the inconvenience caused, and please consider giving us another chance so we can deliver you a much better experience. Sincerely, General Manager
NEVER STAY AT THIS HOTEL !! The pictures online lied. Online it seemed clean and nice. The room didn't have wash cloths and towels. I asked staff for some and it had old blood stains in them. The fridge was dirty and even the sheets had stains. WORST EXPERIENCE EVER !!
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General M... read more
House keeping in this hotel are terrible. It was bad. I went out from my room to go for the assignment I came for and before I came back, the housekeeping cleaning my room and ate all my food. Not only that, she ate the food and took my lunch bowls and my 2 liters water bottle always including my boil eggs and soda. It was a terrible experience. I told the staff on duty for that night, he said he could not do anything that I have to wait till morning time to see the manager. I could not go out that night to go and buy food b... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Bates Motel evening No signage 2 hotel no clear direction. Once we found the right place the hotel attendant was MIA for 5-10 min. The phone on the wall to contact the operator did not work. Had to knock for him to walk aroundto open the door . It took him 24 minutes to get us checked in because of a "slow system " never kept us engaged, he wasn't pleasant , just plucked on the computer with confusion all over his face. We're finally checked in and head to the room. Once in there the room had an odd smell which soon wore off... read more
Business response:
We cannot apologize enough for the poor service you received during your stay. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Non smoking rooms smelly badly of smoke! Room had a very strong smoke odor even though it was supposed to be a non smoking room.
Business response:
Jonathan, thank you for choosing our hotel for your stay. We are so sorry for the inconvenience you experienced due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to my attention so we can address it appropriately. We hope to welcome you once again to our hotel. Sincerely, General Manager
False Advertisement... Awful is the only way to describe this stay. I booked to have two beds as I had a business colleague with me. I was told that the hotel did not have two beds available or at all - so, why am I able to book something that is not accurate in anyway. I bought something that was not true and my colleague had to sleep in a chair...
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Close to stadium Hotel did not have ice machine, drink vending machine was empty, sounded like there was employee meeting outside of our room at 7 am would not stay here again
Business response:
Randy, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, General Manager
ROACH MOTEL DO NOT STAY HERE. As soon as I walked in the room I stumbled upon a roach party. And you would think they would scatter. NO. No they did not, because I was intruding into their home. THIS PLACE IS BUG INFESTED ABD FILTHY. I even tried switching rooms and the next room was worst than the last.
Business response:
Myesha, we sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to my attention. We work hard to make our guests happy, and we obviously failed in this case. We hope you will consider a return visit so we can make a much better impression. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,807 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.