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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property deserves a full face lift .. carpets dirty, bed linen & towels OLD, appearance of building needs new windows broken window screens, old paint, dirty front foyer, dirty glass doors, bath tub shower filthy, broken tub knob. I WILL NEVER STAY OR RECOMMEND TO ANYBODY. I give this hotel NO STARS.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We have alerted our maintenance team about the shower, and they will check the water temperature. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
No service, no dressed rooms, dirt everywhere, rooms have never cleaned...
Business response:
Alex, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Breakfast only was coffee and granola bars. Was told that the breakfast items were gone prior to 8:30am and were not refilled.
Business response:
Paul, thank you for reviewing your stay. We are sorry for the poor breakfast service you encountered and regret the disappointing stay you had. We have shared your feedback with the appropriate team to take care of this matter. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room/Hotel not ready for guests This is the first time writing a review. I arrived at the hotel and waited 25 minutes whilst waiting for my key card. Once I got the key card I proceeded to the room and found the room dirty. The bed had not been made and was dirty. The room was also a smoking room.I had requested a non -smoking room. Coming down to the front desk I realized, the front desk area was dirty as well.
Business response:
Tony, thank you for the feedback. We are sorry for the issue you encountered upon arrival and regret the cleanliness issue you mentioned. We have made a note of your feedback and have shared it with the housekeeping as well as with our front desk team so that we can improve our future guest's experience. We hope you will visit us again in the future and we will try our best to provide you with the room of your choice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.