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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spacious
Business response:
Dear Guest, Thank you for staying with us and providing your feedback. We love knowing how much you enjoyed your clean and spacious suite! Our team works diligently to ensure our property stays fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for posting your review, and we look forward to having you back at Extended Stay America on your next visit to the area. Sincerely,Hotel Management
Great value. Nice rooms well equipped.
El cuarto limpio , los alrededores del hotel sucio y con mucha basura frente a los cuartos
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to the hotel and the surrounding area, and we will discuss this with our housekeeping team to be addressed appropriately. On the positive side, it is nice to know you received a clean room, which positively influenced your entire stay. Please return on your next visit to the area so we can... read more
Semi last minute booking as ive been in the process of moving. There’s nothing fancy about the facility but it was clean and convenient to everything. I locked myself out of my room and someone was able to assist me at 6:30 am. Dependable stay!
Business response:
Dear Guest, Thank you for sharing your feedback! We’re glad to hear that our property met your needs during your move. It’s great to know that you found the location convenient and the facility clean. We’re also pleased to hear that our team was able to assist you promptly when you needed help. We aim to provide dependable service for all our guests, and it’s wonderful to hear we succeeded in making your stay more comfortable. Thank you again for your kind words, and we hope to welcome you back soon for another great experie... read more
Area around hotel is nice -- restaurants. Is about 10 minute walk from the metro
Business response:
Dear Guest, It was our pleasure to have you stay at Extended Stay America recently. Thank you for taking the time to share your generous comments, especially about our ideal location. With easy access to plenty of restaurants and shops within minutes, our hotel is a very comfortable and affordable choice when in the area. We hope to welcome you back again shortly.Sincerely,Hotel Management
Room was not really that clean; stains on the sheets and bathroom could have used a lot of help. There was nothing in the kitchen (no pots/pans or utensils) so unable to cook. Also there was no coffee maker. I was down at the breakfast area at 8am and there were 3 breakfast bars - that was it for food - so basically a terrible selection. Not worth the money and the area seemed a bit unsafe. At 4:30AM there was a woman yelling for her kid to get up so pretty thin walls. Will never stay there again.
Business response:
Dear Guest, We regret that cleanliness, kitchen amenities, and breakfast did not meet your expectations. As an extended-stay hotel, kitchen items are available upon request at the front desk to accommodate individual needs. We apologize for any noise disturbances and will review ways to enhance guest comfort. Your concerns are noted, and we appreciate the opportunity to improve. We hope to regain your trust in your future stay. Sincerely, Hotel Management
Muy buen servicio
Nice and affordable hotel near Reston Town Center Nice and clean and affordable hotel in Reston, VA near the Reston Town Center Metro stop. It is a "long-stay" setup so no daily cleaning or tower amenity updates, which are OK as the supply at check-in is enough. They do offer clean for stay longer than 7-days without charge.
Business response:
Dear Guest, Thank you for your feedback and for choosing to stay at Extended Stay America. We’re glad you enjoyed our clean, affordable accommodations and convenient location near the Reston Town Center Metro stop. We appreciate you highlighting our long-stay setup and complimentary cleaning services for stays over seven days. Your understanding of our amenities is greatly appreciated. We look forward to hosting you again and providing another comfortable and convenient stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.