Extended Stay America - Washington, D.C. - Reston

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re glad to know you had a pleasant stay and that our team made you feel well cared for. It’s wonderful to hear that Kawarpal was especially supportive throughout your visit, and we’ll be sure to share your appreciation with him. We look forward to welcoming you back whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, It is great to hear that your stay was a positive one! We are glad the experience met your expectations and that you enjoyed your time with us. At Extended Stay America, we strive to provide comfort, convenience, and friendly service to every guest, and your feedback helps us know we’re doing things right. Thank you for choosing us, and we look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate your feedback. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Dear Lisa, Thank you for sharing your experience. We understand how frustrating it must have been to deal with key issues during your stay repeatedly. We apologize for the inconvenience this caused and appreciate your patience while we handled the situation. Your feedback is valuable and will be considered to help provide a smoother experience for future guests. We hope you might give us another opportunity to offer a stay that is more seamless, comfortable, and enjoyable at Extended Stay America. Sincerely, Hotel Management