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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable Bed
Business response:
Dear Nancy, Thank you for the wonderful feedback about our hotel. We are delighted to know how much you loved our comfortable beds. We appreciate your business and hope you will choose Extended Stay America on your next visit to the city.Sincerely,Hotel Management
Needed an overnight stay near Reston Hospital so booked a room. Convenient location, clean, quiet, courteous/helpful staff and great price. The queen room I reserved wasn’t available so they upgraded me to king suite. No complaints!!
The property isn't aesthetically beautiful or anything, but it's clean and safe. The staff was friendly. It is definitely no-frills. If all you need is a clean bed and shower, then it's fine. I was surprised/disappointed that there wasn't a coffee maker in the room. There wasn't anything in the room. No cups, plates, silverware, pots/pans, etc. There was a fridge, a stove/oven, and a microwave, but nothing else. I was only there for 1 night so I didn't need anything, but this is an "extended stay" hotel. I don't know if mayb... read more
Business response:
Dear Kelsey, Thank you for taking the time to share your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken not... read more
No trash cans inside the room, there was a dirty clothes from other people, did see it or didn’t clean the room properly
Business response:
Dear Miriam, We appreciate your feedback and apologize for any inconvenience. We'll address the issues mentioned to ensure a more thorough cleaning. Your satisfaction is important, and we hope you'll give us another opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Room wasn’t as clean as it should be but you get what you paid for.
Business response:
Dear Lynelle, Thank you for your review, and we do apologize for the cleanliness issues you experienced. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management
The front desk guy is very nice and helpful
Was not the best place I have ever stayed
Business response:
Dear Andre, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.