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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was in a great area but the room smelled like mildew. The carpet felt wet. We ended up only staying for the day because my fiancé saw a roach trap and we ended up seeing a few bugs on the bed. I left so quick that I ended up forgetting some clothes that I have yet to receive an update on!
Business response:
Johanna, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. With regard to the unfortunate incident of you forgetting your clothes kindly reach out to our front desk for any further assistance. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
I liked the location, and neatness but breakfast was dekayed and I had to leave.
Business response:
Mohammad, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience the hotel as you should have on this visit. Sincerely, Hotel Management
We were originally given a smoking room. Who still has these? It was horrible! And then we had to pay an up-charge to get a non-smoking room.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
We arrived the day after the fourth of July (Thursday) Virtually all the outside trash receptacles were overflowing with trash. On Saturday when we checked out, they were still overflowing.
Business response:
Richard, thank you for sharing your experience at our hotel. Please accept our apologies for the cleanliness issue you encountered while you were here. We appreciate you bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Booked single bed originally, but needed second bed for bridge partner. Manager upgraded me for free, very nice of her. On arrival, I turned down sheets: beetle carcass in bed. I wanted a bath; no bath stopper. So I took a shower, but no grab bars and tub floor was slippery. I'm a disabled senior, so this was a serious problem. I was told this was an ADA room. If so, it should have had grab bars. Middle of the night, toilet decided not to flush. Called front desk "please come and plunge toilet." "We don't do that, but the ma... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us... read more
pick a regular motel carpet still wet from cleaning no drinking glasses in the room
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
To start, they won't hold your luggage for you like a normal hotel. Then the fire alarm went off two different times between 3:30 and 4:00 AM. You get what you pay for.
Business response:
Mike, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.