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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really poor owner/manager This is the first time I have rendered a negative report in several decades of travel. The hotel is consciously being run on the cheap. There was one staff member available during peak check in. The room access card maker was not functioning and they could only make us one card. There was no china, flatware, cups or kitchen supplies in the rooms. Guests had to check out each item from the desks(Keep in mind, this is an Extended Stay. No ice maker in the hotel. Sure, there was a refrigerator, but it ... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Bugs in the bathroom, but no coffee pot I took picture of the bugs in the room, including Silverfish in the sink. It was an extended stay room with no pots, pans, plates, glasses, cups, silverware or even a small coffee pot in the room. It was supposed to be a non-smoking room but smelled. There was rust and broken cement in the outdoor stairwells, etc. The bathroom sink drain would not open so water filled the sink every time I tried to use it. The clock in the room had a battery hanging out the back of it. There were only ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenie... read more
NO recomendable Fatal no tenían las habitaciones listas a las 9 de la noche, tenían al de lavandería atendiendo la recepción, entregaron la ropa de cama del sofá cama sin doblar MUY Mala atención
Business response:
Victoria, we apologize for the less than expected stay you had and for the inconvenience you encountered while here. We take your feedback as a training tool to improve our services going further. We hope you will give us another chance so that we can provide you with a much better hospitality. Sincerely, Hotel Management
Business response:
Peter, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Smoke filled room I thought I had asked for a non-smoking room and I was told I did not and the staff could not change it for me. Horrible night with environment that made it hard to breathe and sleep. Not happy.
Business response:
We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with my housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Disappointing Poor shape. I was put in a smoking room and it smelled awful. I asked for different room but was told there were none but I passed 2 empty rooms. There were bugs and AC was very loud, the phone was not working in the room. It is too bad this was so disappointing. The location is great. There were no dishes and no ice in this extended stay hotel! I will not stay there again! Beware!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Good location - Bad Conditions Stayed 5 nights. First night discovered small ants on bed sheet. Got rid of them and none reappeared. Got room service first day, but none the second day. Told daily maid service only available with a 7-day stay (never mentioned in advertising). Rooms were very "tired" (badly need renovation), carpet was dirty, TV was analog (no HD), and the room maintained a musty smell. Breakfast was advertised, but consisted only of coffee and one basket with granola bars and a second basket with muffins. V... read more
Business response:
Please accept our sincerest apologies for not living up to our typical standards. Service and facilities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, General Manager
Business response:
I apologize for the disappointing stay you had with us. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
More like "You May Not Want to Extend Your Stay" This is was almost below average. The sheets were scratchy, a stain that clearly the maid service should have seen when making the bed, and there was no lotion just shampoo and a bar of soap. The "grab and go" breakfast was a complete joke. Some muffins and a granola bar to choose from and some cofee, no water juice. And there was oatmeal with a $ sign on the instruction. What does that mean, like some sort of upgrade free. I've stayed in nicer Hotel 6's before. The location i... read more
Business response:
Cory, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.