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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel in same category in Reston/Herdon. Hotel in desperate need for an upgrade. Everything seems to be falling apart. Their so called breakfast is a tremendous disappointment...a few bars, instant oat meal and muffin in little plastic bags... that's it. It supposed to start at 6am but I was there at 6:55am and door was still closed. Worst of the hotels in the same category in Reston/Herdon area. You can get much better somewhere else the same price.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Expected a better hotel in an upscale town like Reston. Location was very convenient.
Business response:
Joanne, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Location was good and as per location hotel's cond Hotels condition was not up to the mark. Hotel room carpet was sticky ,mattress had blood stain and lobby had ciggrett buds an cobwebs. I stayed in extended stay when I went to new York ad that wasn't bad at all by after this experience I will think twice before I book room in future.
Business response:
Rajani, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
disappointing staff and service. and there were ants in the room.
Business response:
Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Myraid Issues Checked in at 8pm and had a 7am meeting. My first room was unmade. OK, fine, it's happened before. Manager apologized, gave me a new room. But then: TV didn't work. Manager said he'd come up and look at it but then another in a long line of check ins came in and it was going to be a while. I told him not to worry about it since I needed to be up at 6am anyway. AC was too cold and I couldn't get it down to a more manageable temp. The controls were impossible to understand. One of the lamps in the room apparently... read more
Business response:
David, thank you for your review. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can ... read more
had roaches and large spiders.. would not go back management was non responsive to my complaints... tried to check out a day early and they charged me 110 dollars even with advanced notice.
Business response:
Thank you for your feedback. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Our Front Desk associates will be happy to assist you with any of the queries you have. We invite you to come back and validate the changes we w... read more
Older hotel with poor breakfast. Older hotel. Breakfast was poor.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. I will be sure to share your concerns with the respective teams as we plan any changes to our property and the breakfast offerings. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Terrible hotel in a good location. Well, where should I start? I guess the location is okay, so that is already out of the way. Overall, the places is super unclean. I shared my bed with a very nice family of cockroaches. The kind of cockroaches you would only meet in this hotel. I was jumping all night try to evade them, but submitted to my fate at the end of the night and enjoyed it with a bunch of them. Gentlemen with adventurous attitude visit this hotel, and my next door neighbor was a no exception. I kinda was surpris... read more
Business response:
I am so sorry for the inconvenience you experienced while staying here. Providing a clean and comfortable room is one of our top priority and we failed terribly. I have discussed your comments with my Housekeeping team to ensure we do a deep cleaning of the room immediately. We can assure you that what you experienced is unusual and not acceptable by our standards. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
I was looking for a little fun; got unwanted funk Great spot, but I had a few disappointments. There was a heavy "funk" in the room -- a heavy odor of cigarette smoke, which hung in there for days. It was also a bit gloomy, due to a couple of inoperable lights. I'd rather to have amenities like coffee, cups, and plates in the room already -- instead of asking for them at the busy front desk and carting them to the room myself. Breakfast was not worth the time, as either coffee or hot water were missing the two times I went. ... read more
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks for your candid feedback, and we hope to welcome you back in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.