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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Questionable Great location. Clean room. The only downside was the very poor Internet service even after paying 5 dollars for better service.
Good stay and friendly staff. Let me check in around 1300 due to my warly flight in. Place was moderately clean but found cigarette butt in a cabinet. Overall great deal for the price.
Business response:
Dear Lance, Thank you for choosing Extended Stay America as your accommodation. We are devoted to providing enriching experiences for our guests through exceptional service and our unwavering commitment to quality. We are delighted to have achieved this during your stay with us. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make t... read more
I requested a non-smoking room and the room smelled like an ashtray.
Business response:
Dear Pamela, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring a comfortable environment for our guests is important to us, and we're sorry that your room didn't meet the non-smoking standards. We'll use your comments to improve our services. If you choose to stay with us in the future, please don't hesitate to let us know your preferences, and we'll do our best to provide a more satisfactory experience. Thank you for sharing your concerns.Sincerely,Hotel Management
No coffee in the rooms and the free breakfast consisted of a granola bar and/or a bag of oatmeal.
Business response:
Dear Robin, Thank you for being our guest. It is glad that you had a pleasant time. However, we are sorry for the breakfast choices not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Nice environment
The room had a kitchenette, however, there was no coffee maker. There was a sleeper sofa, but there were no sheets, pillows or blankets for it. I had to go back to the office to as for the coffee maker and for the sheets for the sofa. I did not see a hairdryer or an iron either. The mattress on the sofa was dirty, with breadcrumbs and a dead moth. The description of the hotel stated that there was a free breakfast. That was one of the reasons I booked this hotel. However, when we got there in the morning, there was nothing t... read more
Business response:
Dear Viola, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the lack of amenities and the condition of the suite. We do our best to make these amenities available and to provide a clean suite for our guests, but we regret falling short. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to ensure improvement, and we hope you will stay wit... read more
The outdoor hallway smelled like piss. The tub had grit in the bottom of it that didn't wash away. Otherwise the room was fine.
Business response:
Dear Margaret, Thank you for staying with us. We are delighted that you enjoyed most aspects of your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.