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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is a great location but the property seems run-down.
Business response:
Dear Terrence, Thank you for reviewing your recent stay and highlighting some of our hotel's excellent features. We are delighted to hear that you found our location to your liking and that it was convenient; however, it was disappointing to know our property was not up to your expectations. We sincerely apologize again and hope you will consider staying with us the next time you visit this area.Sincerely,Hotel Management
Questionable Great location. Clean room. The only downside was the very poor Internet service even after paying 5 dollars for better service.
Good stay and friendly staff. Let me check in around 1300 due to my warly flight in. Place was moderately clean but found cigarette butt in a cabinet. Overall great deal for the price.
Business response:
Dear Lance, Thank you for choosing Extended Stay America as your accommodation. We are devoted to providing enriching experiences for our guests through exceptional service and our unwavering commitment to quality. We are delighted to have achieved this during your stay with us. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make t... read more
I requested a non-smoking room and the room smelled like an ashtray.
Business response:
Dear Pamela, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring a comfortable environment for our guests is important to us, and we're sorry that your room didn't meet the non-smoking standards. We'll use your comments to improve our services. If you choose to stay with us in the future, please don't hesitate to let us know your preferences, and we'll do our best to provide a more satisfactory experience. Thank you for sharing your concerns.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,962 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.