Extended Stay America - Washington, D.C. - Rockville

Business response:

Dear Brian, We sincerely apologize for the inconvenience you encountered during your recent stay. We regret that you did not receive the breakfast service as expected, and we apologize for the oversight. Additionally, we understand the importance of having comfortable seating in the living room and a working television, and we apologize for the inconvenience caused by their absence. Your feedback is invaluable as we strive to improve our services and facilities. Please be assured that we are taking immediate steps to address... read more

Business response:

Dear Jean, Thank you for taking the time to share your review. While we're glad you had a pleasant time with us, we are sorry if you had any issues that kept you from thoroughly enjoying your stay. Should your travels bring you back this way, we would be pleased to host you again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Randy, Thank you for your feedback. We regret any inconvenience you experienced due to the alarm. We need to ensure all safety measures are in top working order. Also, we know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We look forward to an op... read more