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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet not clean
Business response:
Dear Ariel, Thank you for your candid review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
One plus is it had an alarm clock which i dont get often when traveling.
Business response:
Dear Arthur, Thank you so much for your outstanding review. We are glad that everything went well during your stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
Liked meeting Manager Hawa, met a sparkling personality Prabin, both were very nice and hospitable!
Been here 40 days. Very comfortable and convenient.
Business response:
Dear Howard, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Rooms are large and comfortable. It’s quiet here - never hear any noise from from outside my suite. Staff is very helpful. Bring your own food and snacks. No coffee shop, restaurant or room service. Plenty of restaurants and grocery stores within a mile or two.
Everyone at the Rockville MD Extended Stay America is very nice and helpful!!!
I have been at the Rockville, MD Extended Stay America for 6 weeks. I have enjoyed my stay here and would come back again. Staff is very nice.
Business response:
Dear Howard, Thank you for the excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
We complained about the hair dryer on the first day. Hair dryer was broken. Second complain was sink water drained slowly (clogged sink). No body addressed none of the issue after complaining three times. We were there for two nights. Both the issue we informed in our first night, then next morning and at night.
Business response:
Dear Wahid, Thank you for your review. Although you had a pleasant time, we apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Your remarks are shared with the concerned individuals for improvement. Please consider and try us again; you ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.