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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
About what you expect for the price. Not nice, but manageable for a short trip if you are on a budget.
Business response:
Dear Joseph, Thank you for your feedback and for choosing to stay with us. We appreciate your understanding of our budget-friendly accommodations. We continuously strive to provide a comfortable and pleasant experience for our guests, and we will use your comments to identify areas for improvement. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely,Hotel Management
We stayed here only one night. Typically, it is for people who are staying long term. The suite was nice, but one of the two doors that led into the bathroom didn't latch. The complimentary breakfast was severely lacking- consisted of instant oatmeal, coffee, and nutrigrain bars and the selection was skimpy at best. Checking in was great, very helpful staff. However, the morning staff left much to be desired. I went to check out and the guy behind the desk finally looked at me and said that he was checking out and proceeded ... read more
Business response:
Dear Ami, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay at Extended Stay America. We appreciate your positive feedback about our suite and check-in experience. However, we regret the inconveniences with the bathroom door, breakfast selection, and check-out process. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We apologize for any inconvenience caused and hope to have the opportunity to provide a better experien... read more
Perfect
Very convenient for pets ❤️
Business response:
Dear Maria, Thank you so much for taking the time to review your stay at Extended Stay America. It means a lot to know you and your pet had an enjoyable stay, and our location made your experience even better. As one of the few pet-friendly hotels in the area, we are pleased to welcome guests and their furry family members. Additionally, we hope you found our suites with full-size refrigerators a benefit and convenience for traveling with a companion. We appreciate your business and hope you and your pet will visit again soo... read more
Where’s the coffee?? No issues except for the typical ones you have at different hotels. My biggest issue was in the morning I went downstairs at 6:45 for a breakfast snack and coffee before checking out and I was told that they “were not offering it today”, even though at checkin the lady said it would be available. That is honestly my biggest complaint, other than that the staff was friendly and I had a good stay.
Business response:
Dear Guest, We appreciate your feedback and are pleased to hear that you had an overall positive experience at Extended Stay America. However, we apologize for any inconvenience regarding the availability of breakfast. We understand your disappointment and will address this with our team to ensure better communication in the future. Thank you for acknowledging our friendly staff, and we hope to welcome you back for an even more enjoyable stay in the future. If you have any further feedback or concerns, please feel free to re... read more
Very comfortable
My overall experience is neutral. The price is affordable if you’re on a budget. My dealbreaker is the roaches. We were there for a couple weeks and only started seeing some roaches in the restroom the last week so I do believe they treat for pests. Also, the halls on my floor smelled like a nasty pet odor. When housekeeping sprays it is kind of bearable, but the odor is atrocious when it’s present. The laundry facility is clean and washes clothing thoroughly. I would probably stay again because my room was clean BUT not for... read more
Business response:
Dear Latasha, Thank you for your review. We were pleased you enjoyed your overall stay, and we will undoubtedly share each of your comments with our staff. However, we are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experien... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.