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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not the best hotel, but it was not the worst. The room was clean, but the hallways smelled terrible and looked dirty. The worst part was that I made a reservation for two double beds, and when I got there, the front desk staff told me that the room had sold out. When I asked why that was possible, the staff answered that they were overbooked. Never again.
Business response:
Dear Kathia, thank you for connecting with us about your time at our hotel. It is good to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention. We have shared your feedback with the front desk team to take the appropriate action moving forward. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Business response:
Dear Hajime, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Great customer service Every staff member has been good but for me Robby and Ghourab we're going above and beyond in customer service.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Robby and Ghourab helped to make your stay even more comfortable. Your compliments will surely be shared with them. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,375 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.