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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My overall experience is neutral. The price is affordable if you’re on a budget. My dealbreaker is the roaches. We were there for a couple weeks and only started seeing some roaches in the restroom the last week so I do believe they treat for pests. Also, the halls on my floor smelled like a nasty pet odor. When housekeeping sprays it is kind of bearable, but the odor is atrocious when it’s present. The laundry facility is clean and washes clothing thoroughly. I would probably stay again because my room was clean BUT not for... read more
Business response:
Dear Latasha, Thank you for your review. We were pleased you enjoyed your overall stay, and we will undoubtedly share each of your comments with our staff. However, we are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experien... read more
Carpet not clean
Business response:
Dear Ariel, Thank you for your candid review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
One plus is it had an alarm clock which i dont get often when traveling.
Business response:
Dear Arthur, Thank you so much for your outstanding review. We are glad that everything went well during your stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management
Liked meeting Manager Hawa, met a sparkling personality Prabin, both were very nice and hospitable!
Been here 40 days. Very comfortable and convenient.
Business response:
Dear Howard, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Rooms are large and comfortable. It’s quiet here - never hear any noise from from outside my suite. Staff is very helpful. Bring your own food and snacks. No coffee shop, restaurant or room service. Plenty of restaurants and grocery stores within a mile or two.
We complained about the hair dryer on the first day. Hair dryer was broken. Second complain was sink water drained slowly (clogged sink). No body addressed none of the issue after complaining three times. We were there for two nights. Both the issue we informed in our first night, then next morning and at night.
Business response:
Dear Wahid, Thank you for your review. Although you had a pleasant time, we apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Your remarks are shared with the concerned individuals for improvement. Please consider and try us again; you ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.