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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Underwhelmed The staff was fine. No real complaints there. But the hotel felt dirty and we needed to move rooms because the first room had dirty pillow cases and the tub was gross.
Business response:
Dear Jacquline, Thank you for choosing us. We are glad you had a pleasant stay and were pleased with the warm reception. However, we are sorry our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. Our team ensures this does not happen again and that rooms are thoroughly checked before allocating them to the guest. We are grateful for your patience while with us. Thank you for your feedback, and it was a pleasure... read more
Extended Stay Under Renovation Hotel was easy enough to get to. Front door was locked and had to use side door at end of the building. First floor hallway had several air dryers running in the hallway and extension cords taped to the carpet. Looks like a lot of water damage in the ceiling as most of the drop tiles where missing. Check-in was very good and friendly. Room was nice although bathroom shower lacked cleaning. Not saying there was mold in the shower, but definitely not clean (see attached photo areas highlighted bl... read more
Business response:
Dear DAVID, We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we apologize for not doing so during your time with us. Your feedback is shared with our concerned team to review and take action. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Easy checking in process and reasonable prices. Staff was very helpful and easygoing
awesome really great , the Desk lady very pleasant and great service
Business response:
Dear Mamadou, Thank you for including Extended Stay America in your travel plans. We were delighted that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely,Hotel Management
Súper agradable Atencion de primera y muy confortable el lugar, nada complicado.
Business response:
Dear Francisco, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
The Day shift people were amazing , they are so helpful. The nightshift person was not helpful, and difficult to deal with.
Business response:
Dear Patrick, thank you for being our guest. We are glad that, overall, you had a good stay. However, please accept our apologies for the inconvenience you experienced due to one of our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.