Extended Stay America - Washington, D.C. - Rockville

Business response:

Elmer, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sean, it is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for recommending us to fellow travelers, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are pleased overall you enjoyed your stay and liked our courteous associates. However, we are sorry for your disappointment with your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Rashyda, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your stay. We are sorry for not accommodating you with the room of your choice and regret the inconvenience caused. We value your feedback and hope you will consider a revisit to our property as we would love to provide you with your preferred room. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management